August Nardone
Roswell,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Friendly Help Desk Technician with [Number] years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
1
1
year of professional experience
Work History
IT Help Desk Technician
Lee University
01.2022 - 02.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Bachelor of Science - Information Systems
Lee University
Cleveland, TN2023
CompTIA A+ Hardware and Software, IT Security & Risk Management, Networking - undefined
Fellowship Christian School
Roswell, GA2019
Skills
- Skills Summary:
- Effective customer service and communication skills
- Experience in Microsoft Office 365 and Operating Systems
- Knowledge of several programming languages
- Effective hardware and software troubleshooting and maintenance skills
- Active Directory and user account management
- Experience with Helpdesk Ticketing Systems
- Critical thinking and problem solving
- User Experience
- Remote System Analysis
- Printers and Peripherals
- Closing Tickets
Timeline
IT Help Desk Technician
Lee University
01.2022 - 02.2023
Bachelor of Science - Information Systems
Lee University
CompTIA A+ Hardware and Software, IT Security & Risk Management, Networking - undefined
Fellowship Christian School