AUGUST PHELPS

As a PCS at Rise New Hope, responsibilities included assisting medical patients with ordering products that best suit them, making suggestions based on their needs, ringing people up according to state regulations, making sure all patients have valid IDs and self evaluations completed as well. Fullfilled orders in back of house accurately and efficiently as well as assisted in completion of daily inventory tasks to ensure there are no discrepancies. Assisted in receiving transport and labeling products for backstock and fulfillment and organizing them in the vault to green gold standards, making sure it’s clean and organized for the most efficient use of space. Additionally, having to adapt to frequent changes to regulations and rules that require us to be flexible and redirect on short notice and often providing support and positivity to coworkers and patients alike so we can maintain the VIBE at our location. A huge part of this role has been having the ability to remain flexible in order to best support the team’s needs, help train in new employees and provide on the spot coaching to fellow PCS’s in the moment to ensure accuracy and efficiency of the business.

As a Lead Baker at Claddagh Coffee, responsibilities included managing the daily operations of the bakery, ensuring efficient production and timely delivery of baked goods. Oversaw inventory control, ordering supplies, and maintaining stock levels to meet the needs of two café locations. Developed and executed baking schedules, prioritized tasks, and managed time effectively to ensure product availability throughout the week. Collaborated closely with the café manager, baristas, and kitchen staff to ensure smooth operations and maintain high-quality standards. Ensured compliance with health and safety regulations by maintaining cleanliness and sanitation in the bakery area. Innovated and developed new recipes, contributing to an appealing and diverse product selection. Provided leadership by training and mentoring new staff, ensuring they understood operational procedures and maintained consistency in product quality.

Supervised up to 6 people at a time, ensuring they stay on task and prioritize customer orders. Delegated required tasks in an efficient manner while completing other shift lead duties such as inventory, checking in shipment, stocking shelves, organizing warehouse, tracking expired goods, various organizational projects that are generally self-led, checking in with site manager about site and staffing issues. Handling any and all customer service issues, order issues, dasher issues in a timely and professional manner. Opening up and closing down the warehouse, ensuring the site has been cleaned, all trash has been taken out for the day. Recording and filing all invoices and sending them to the proper channels.

As a Baker at Sift Gluten Free, responsibilities included preparing, decorating, and packaging high-quality gluten-free desserts in a fast-paced, small business environment. Ensured all products were baked and decorated according to recipe specifications or customized to meet customer needs. Managed inventory, restocked supplies, and ensured all ingredients were fresh and available for production. Provided excellent customer service by answering phones, taking orders, and fulfilling special requests. Maintained a clean and organized work environment, adhering to food safety and sanitation standards. Assisted with barista duties as needed, ensuring smooth service during peak hours. Collaborated with the team to ensure timely production and packaging of baked goods, meeting both retail and wholesale demands. Applied strong time management skills to ensure all tasks were completed efficiently and on schedule.

As a Starbucks Shift Supervisor, responsibilities included overseeing daily store operations to ensure a smooth and efficient flow of service. Managed and motivated a team of baristas, delegating tasks such as customer service, food and beverage preparation, and cleaning. Handled cash management, including cash register operation and balancing tills at the start and end of shifts. Ensured inventory levels were maintained by ordering supplies and monitoring stock. Addressed and resolved customer concerns and complaints promptly and professionally, fostering a positive customer experience. Trained new baristas on company policies, food safety, and service standards. Opened and closed the store, ensuring all operational and safety procedures were followed, while maintaining a clean and organized work environment. Managed staff schedules and breaks, optimizing workflow to meet customer demand during peak hours.

As a Front of House (FOH) Supervisor at Sandcastle, responsibilities included overseeing daily operations to ensure a smooth and efficient guest experience in a fast-paced, high-demand environment. Supervised and trained FOH staff, delegating tasks such as taking orders, serving food and beverages, and maintaining cleanliness and organization throughout the restaurant. Managed customer service, handling any concerns or complaints promptly and professionally to ensure satisfaction. Ensured proper cash handling, including opening and closing the register, processing payments, and balancing tills. Coordinated with kitchen and bar staff to ensure timely delivery of orders and maintained a steady workflow during peak hours. Managed inventory, handled vendor deliveries, and ensured stock was kept at optimal levels. Created staff schedules and made adjustments as necessary to maintain efficient coverage. Ensured the restaurant’s ambiance and appearance were visually appealing, maintaining cleanliness and preparing the space for customers.

As a Barista/Wholesale Roaster/Supervisor at Dunn Brothers Coffee, responsibilities included providing exceptional customer service by greeting customers, taking orders, and preparing a variety of coffee drinks, food items, and baked goods. Operated cash registers, processed payments, and maintained accurate cash handling procedures. Ensured the cleanliness and organization of the workspace by wiping down counters, washing dishes, and maintaining a tidy store environment. Assisted in the preparation of baked goods and beverages, ensuring consistency and quality in every product. Trained and mentored new baristas, ensuring they adhered to company policies, food safety standards, and customer service expectations. Calibrated and maintained coffee roasting equipment, ensuring optimal performance and consistency. Managed inventory and monitored product levels, coordinating with suppliers to restock as needed. Evaluated roasted beans for quality, including color, aroma, body, and flavor, ensuring a high-quality product for customers.