August Schleich
Information Technology
Santa Cruz,CA
Summary
Adaptable IT professional with a background in web development and technical support. Experienced in troubleshooting system and software issues, operating systems, training users, and maintaining web platforms. CompTIA-certified in Network+ and Security+, with a proactive approach to problem-solving and exceptional communication skills.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Web Developer / IT Support
Schleich Studio
07.2021 - Current
- Provided technical support for web applications, resolving issues related to content management systems, user interfaces, and performance.
- Configured hardware and software environments for clients, including OS installs and network setup
- Implemented regular system updates, improving website security and functionality.
- Documented technical processes and solutions to create an efficient knowledge base for ongoing support.
Security Analyst
Mastercard Cybersecurity Virtual Experience Program
01.2025 - 01.2025
- Identified and reported potential cybersecurity threats, including phishing attempts.
- Developed enhanced security awareness training materials for business users.
- Assessed business areas needing enhanced security training and developed training procedures.
Garden Manager
Nordhal Holdings
Santa Cruz, US
04.2018 - 09.2020
- Streamlined operational processes requiring problem-solving and resource management.
- Implemented and enhanced a range of techniques and methods to boost plant production.
- Organized and optimized all aspects of production, including seed selection and sourcing, greenhouse management, pest and disease control, and harvest planning.
Nursery Associate / Horticulturist
FarWest Nursery
Santa Cruz, US
02.2016 - 03.2018
- Delivered customer-focused solutions, providing expert guidance on diagnosing and resolving plant issues.
- In charge of plant buying and crop planning to ensure nursery stock was at desired levels year-round.
Education
Associate of Science (A.S.) - Landscape Design
Cabrillo College
Aptos, CASkills
- Desktop support and system maintenance
- Network infrastructure and administration
- Security management
- A/V support
- Microsoft 365 proficiency
- Windows operating system
- MacOS expertise
- Linux systems
- Troubleshooting and diagnostics
- Repair techniques
- Effective communication
- User training and documentation
- Process management skills
- Attention to detail
- Time management strategies
- Python programming
- Bash scripting
Certification
- CompTIA Network+, Computing Technology Industry Association, 07/24
- CompTIA Security+, Computing Technology Industry Association, 10/24
Timeline
Security Analyst
Mastercard Cybersecurity Virtual Experience Program
01.2025 - 01.2025
Web Developer / IT Support
Schleich Studio
07.2021 - Current
Garden Manager
Nordhal Holdings
04.2018 - 09.2020
Nursery Associate / Horticulturist
FarWest Nursery
02.2016 - 03.2018
Associate of Science (A.S.) - Landscape Design
Cabrillo College