August Taylor
Southfield,MI
Summary
Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
9
9
years of professional experience
Work History
NURSE ASSISTANT
COREWELL HEALTH
03.2022 - 07.2023
- Providing care to patient according to plan of care, specific unit routines, and hospital policy under Direction of Registered Nurse
- Documentation of care provided in electronic medical record
- Safe transport of patients via wheelchair or stretcher, dispatch services, and appropriate documentation of services.
- Follows Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
- Demonstrates respect and regard for dignity of all patients, families, visitors, and fellow employees to ensure professional, responsible, and courteous environment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of 10+ patients under long-term care
CUSTOMER SERVICE MANAGER
R1 RCM
05.2019 - 02.2022
- Coordinated patient access activities, such as registration, billing, insurance, and scheduling
- Resolved product or service problems by clarifying information
- Assisted with establishing and implementing goals for department
- Monitored budgets, staffing levels, quality measures, and regulatory compliance
- Coordinated and assisted with processing contracts with outside vendors, business associate's agreements, security acknowledgments and similar contractual agreements and documentation.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
LIVE AUTOMOTIVE LEAD CHAT AGENT
Dynamic BDC
01.2017 - 11.2019
- To contribute to team success through hard work, attention to detail and excellent organizational skills
- Clear understanding of job task and responsibilities and training in scheduling
- Committed to making sure workplace and environment is healthy, safe, and productive
- Motivated to learn, grow, and excel in this industry., Remedied issues quickly and within parameters of company-mandated policies and procedures
- Asked open-ended questions to determine which products or services would be best fit for customer's needs
- Assisted department with email-based and phone support when call center was busy or short-staffed
- Provided online demonstrations to educate customers on product features and online help resources.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
DIRECT CARE WORKER MANAGER
Hills Support Services
07.2014 - 02.2018
- Actively adhered to HIPAA and hospital requirements for resident's privacy and allergen considerations
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Kept household areas clean and well-stocked, ran errands, managed laundry, and completed weekly grocery shopping
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Education
Bachelor of Science - Nursing
Baker College
Royal Oak, MI05.2026
CNA Completion - Nursing Assistance
Washtenaw Community College
Ann Arbor02.2023
High School Diploma -
Inkster High School
Inkster, MI06.2014
Skills
- Management (7 years) Computer skills Project Management Organization and Time management Excellent work ethic Team Building Microsoft Office
- Verbal and written communication Detail-oriented
- Computer proficiency Leadership
- Critical thinking Multitasking abilities First Aid and CPR
- CERTIFICATIONS BLS
Timeline
NURSE ASSISTANT
COREWELL HEALTH
03.2022 - 07.2023
CUSTOMER SERVICE MANAGER
R1 RCM
05.2019 - 02.2022
LIVE AUTOMOTIVE LEAD CHAT AGENT
Dynamic BDC
01.2017 - 11.2019
DIRECT CARE WORKER MANAGER
Hills Support Services
07.2014 - 02.2018
Bachelor of Science - Nursing
Baker College
CNA Completion - Nursing Assistance
Washtenaw Community College
High School Diploma -
Inkster High School