August (AJ) Nardone
Roswell,GA
Summary
Technology-inclined professional who possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge to provide superlative technical responses towards my next IT related position.
Overview
2
2
years of professional experience
Work History
IT Project Assistant
Wellstar Medical Group
Marietta, GA
01.2024 - Current
- Worked on Wellstar’s project Beaker, which oversaw the installation of several computers and printers to prepare for Epic system’s new software update
- Installed and configured hundreds of printers in hospitals, health parks, and specialized departments
- Imaged, installed, and troubleshooted computers with electronic health record (EHR) systems
- Traveled to all Wellstar hospitals and health parks throughout Georgia for installations
- Imaged full client, thin client, and zero client devices
- Coordinated with medical staff, IT, and Administration roles to gather requirements to achieve the project’s goal
- Managed installed devices through active directory
- Provided tier 1 troubleshooting to medical staff while on site locations.
Desktop Support Technician
Cigna Healthcare
Chattanooga, TN
09.2023 - 09.2023
- Hired for a weeklong contract job at Cigna Healthcare to assist employees during their Return-to-Work initiative
- Provided Tier 1 support at colleagues’ desks including troubleshooting, diagnostics, configuration, installations, and replacements when necessary
- Handled software installations and troubleshooting with a focus on Microsoft Windows 10 and macOS
- Addressed network issues and offered device configuration, installation, and training
- Proficiency in troubleshooting, managing, and installing VoIP phones to ensure seamless communication
- Documented technical issues, resolutions, and user interactions to facilitate efficient troubleshooting and maintain comprehensive support records
- Delivered exceptional customer service with a customer-first mentality.
IT Help Desk Technician
Lee University
Cleveland, TN
01.2022 - 02.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks to promote better understanding
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Configured hardware, peripherals, and software to set up workstations for employees
- Deployed and installed 400+ computers campus-wide
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Documented support interactions for future reference
- Configured hardware and granted system permissions to new employees
- Monitored systems in operation and quickly troubleshot errors
- Performed tests of functionality, security, and performance of different workstations and devices.
Education
Bachelor of Science - Information Systems
Lee University
01.2023
High School Diploma - STEM
Fellowship Christian School
01.2019
Skills
- Effective customer service and communication skills
- Experience in Microsoft Office 365 and Operating Systems
- Knowledge of several programming languages
- Effective hardware and software troubleshooting and maintenance skills
- Active Directory and user account management
- Experience with Helpdesk Ticketing Systems
- Critical thinking and problem solving
- Printers and Peripherals
Timeline
IT Project Assistant
Wellstar Medical Group
01.2024 - Current
Desktop Support Technician
Cigna Healthcare
09.2023 - 09.2023
IT Help Desk Technician
Lee University
01.2022 - 02.2023
Bachelor of Science - Information Systems
Lee University
High School Diploma - STEM
Fellowship Christian School