August (Iféatu) Momplaisir
Hackensack,NJ
Summary
Experienced Creative Director with a proven track record in leading cross-functional teams and aligning creative output with business goals and customer needs. Skilled in managing writers, designers, and artists to deliver impactful campaigns and projects under tight deadlines. Known for strong communication, problem-solving abilities, and a detail-oriented approach to both creative direction and operations. In addition, brings a solid background in customer service, including resolving escalated issues, prioritizing tasks in fast-paced environments, and contributing to team success through empathy, efficiency, and strategic thinking.
Overview
9
9
years of professional experience
Work History
Creative Director
Red foot Projects
Jersey City, NJ
01.2023 - Current
- Developed innovative concepts for marketing campaigns and brand initiatives.
- Collaborated with design teams to create visually compelling content.
- Managed project timelines to ensure timely delivery of creative assets.
- Conducted brainstorming sessions to generate fresh ideas and solutions.
- Oversaw production processes for multimedia projects and presentations.
- Engaged with clients to understand their vision and creative needs.
- Evaluated industry trends to inform creative direction and strategy.
- Mentored junior designers, providing guidance on design principles and techniques.
- Designed work that strongly communicated brand narrative, goals and concepts.
- Developed and implemented innovative strategies to increase brand awareness.
- Researched emerging trends in design and technology to stay ahead of industry changes.
- Directed photo shoots with external vendors to ensure quality standards were met.
- Proposed concepts using rough sketches, storyboards or mood boards.
- Led creative team meetings to share ideas and bring actionable plans to fruition.
- Managed writers, artists, designers and project managers with hands-on approach to successfully accomplish daily work and special projects.
- Met with department heads to translate goals from concept to completion.
- Oversaw the production of digital assets such as videos, websites, and interactive experiences.
- Engaged with clients to gather project information and uncover challenges.
- Developed comprehensive style guides outlining branding guidelines for use by internal teams.
- Managed a team of designers, copywriters, photographers, illustrators, videographers, and other creatives.
- Generated and presented new ideas, insights and thought leadership at industry events and conferences.
- Presented creative proposals at executive meetings for approval or revisions.
- Attended industry events such as conferences and trade shows to network with peers.
- Developed budget and negotiated contracts and quotes to ensure projects were completed within financial constraints.
- Organized cross-functional teams to produce creative content for campaigns.
- Reviewed work from junior designers for accuracy and adherence to brand guidelines.
Photographer
Freelance
Hackensack
01.2017 - Current
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
- Manage budgets related to purchasing supplies needed for each shoot.
- Develop film, print photos, and make digital copies of existing photos.
- Assist in planning setup of shoots including location scouting.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Collaborate with art directors, stylists, makeup artists as part of a team effort.
- Work closely with editors and designers to create desired effects in post production editing.
- Review proofs with clients to determine which images should be printed or published.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Deliver quality products within deadlines established by clientele.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Compose creative shots from different angles that are visually appealing.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Edit photos using Adobe Photoshop and other software applications.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Create portfolios for clients to showcase work.
Customer Service Manager
Christmas In America
Mount Vernon, NY
09.2024 - 10.2024
- Managed customer inquiries and resolved issues effectively and efficiently.
- Trained staff on customer service best practices and company policies.
- Coordinated team schedules to ensure adequate coverage during peak times.
- Assisted in developing training materials for new customer service representatives.
- Monitored customer feedback to identify areas for improvement in service delivery.
- Led team meetings to discuss challenges and share success stories among staff.
- Implemented standard operating procedures for handling customer complaints promptly.
- Fostered a positive team environment through recognition and support initiatives.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Assistant Store Manager
Christmas In America
Mount Vernon
09.2024 - 10.2024
- Assisted in daily store operations and maintained optimal inventory levels.
- Trained new staff on customer service standards and store procedures.
- Coordinated promotional displays to enhance product visibility and appeal.
- Managed cash handling processes, ensuring accuracy and security protocols.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Supported scheduling efforts to ensure adequate staffing during peak hours.
- Implemented store policies to uphold standards of cleanliness and organization.
- Monitored stock levels and communicated restocking needs to suppliers promptly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained inventory by checking merchandise to determine levels.
Social Media Manager
Fifth Floor NYC
Brooklyn, New York
09.2022 - 05.2024
- Assisted with developing promotional campaigns across multiple channels.
- Analyzed competitors' digital marketing efforts to gain insights into their success strategies.
- Gathered feedback from customers through surveys and focus groups, then incorporated into future content plans.
- Collaborated with other departments in order to ensure content was consistent with the brand's messaging.
- Researched topics related to the brand's industry to develop original content ideas.
- Managed multiple projects while meeting tight deadlines.
- Generated ideas for new blog posts or articles based on customer needs and current trends.
- Edited existing copy when necessary to ensure accuracy and clarity.
- Created compelling visuals to accompany written content.
- Provided support during live events by creating real-time updates via social media outlets.
- Monitored analytics on a regular basis and adjusted strategy accordingly.
- Edited videos using Adobe Premiere Pro and After Effects software.
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Optimized existing website pages using keywords that aligned with search engine algorithms.
- Maintained an up-to-date library of all published materials.
- Sourced relevant images, graphics, audio files, video clips for use in digital content.
Warehouse Associate
Amazon DSP
Linden
06.2022 - 10.2022
- Organizing packages to be picked up and sent out.
- Lifting and moving packages in a safe and efficient way whilst using equipment to make sure everything is accounted for.
- Collaborated with team members to complete tasks efficiently and accurately.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Communicated effectively with team members on matters related to work assignments.
- Packed goods for shipment in accordance with customer instructions.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Labeled containers correctly for product identification purposes.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Handled hazardous materials safely following prescribed regulations.
- Assisted in loading finished goods onto delivery vehicles as required.
Sales Associate
Saks OFF 5TH
Paramus
07.2021 - 06.2022
- Pushing sales, ringing up customers.
- Encouraging customers to sign up for the company line of credit.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Tracked sales performance metrics to identify trends in market place.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Using the systems, making sure orders are accounted for and sent out on time, counting and sometimes shorting stock etc.
Education
High school diploma -
Hackensack High School
Hackensack, NJ06.2021
Some College (No Degree) - Business/Marketing
Bergen Community College
Paramus, NJSkills
- Sales
- Merchandising
- Customer Service
- Microsoft Excel
- Marketing
- Microsoft Word
- Microsoft Office
- Store Management
- Retail Management
- Inventory Control
- Pricing
- Organizational Skills
- Management
- E-commerce
- Adobe Photoshop
- Photography
- Presentation Skills
- Digital Marketing
- Graphic Design
- Google Suite
- Smartsheet
- Adobe Lightroom
- Filming
- Social Media Management
- Order Fulfillment
- Content Creation
- SEO
- Video Editing
- DNS
- Operating Systems
- Production Planning
- Adobe Premiere
- Branding
- Computer Networking
- Adobe Creative Suite
- Adobe InDesign
- Technical Support
- UI
- Image Archiving
- Shot Composition
- Client Relations
- Equipment Preparation
- Retouching
- Digital Video
- Social Media Promotion
- Location Scouting
- Photograph Modification
- Image Manipulation
- Problem Solving
- Adobe Illustrator
- Social Media Marketing
- Project Management
- HD Photography
- Composition
- Studio Management
- Digital Photography
- Budgeting
- Client Communication
- Creative strategy
- Visual storytelling
- Project management
- Digital marketing
- Client engagement
- Team leadership
Languages
- English
- Spanish
Timeline
Customer Service Manager
Christmas In America
09.2024 - 10.2024
Assistant Store Manager
Christmas In America
09.2024 - 10.2024
Creative Director
Red foot Projects
01.2023 - Current
Social Media Manager
Fifth Floor NYC
09.2022 - 05.2024
Warehouse Associate
Amazon DSP
06.2022 - 10.2022
Sales Associate
Saks OFF 5TH
07.2021 - 06.2022
Photographer
Freelance
01.2017 - Current
High school diploma -
Hackensack High School
Some College (No Degree) - Business/Marketing
Bergen Community College
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