AUGUSTINA EGIM
Oceanside,CA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
7
7
years of professional experience
Work History
Human Resources/Administrative Assistant
Burke Construction Builders Inc.
10.2022 - Current
- Overseeing recruitment process, including sourcing candidates, reviewing resumes, conducting interviews, and making hiring decisions. Also, collaborate with hiring managers to determine job requirements and develop job descriptions.
- Facilitating onboarding process for new employees, which involves conducting orientation sessions, explaining company policies and procedures, and ensuring necessary paperwork is completed.
- Implementing performance management systems to set goals, evaluate employee performance, provide feedback, and administer performance improvement plans. Also assists in developing training and development programs to enhance employee skills.
- Handling employee relations matters, resolving conflicts, and promoting positive work environment. This includes addressing employee grievances, conducting investigations, and ensuring compliance with employment laws and regulations.
- Managing company's compensation and benefits programs, including salary administration, payroll coordination, and administering employee benefits such as health insurance, retirement plans, and leave policies.
- Developing and implementing HR policies and procedures specific to construction industry, such as safety protocols, equipment handling guidelines, and compliance with regulatory requirements.
- Identifying training needs within organization, coordinating training programs, and promoting continuous learning and development opportunities for employees.
- Ensuring compliance with labor laws, occupational health and safety regulations, and other relevant legal requirements.
- Implementing strategies to foster employee engagement and retention, such as organizing team-building activities, employee recognition programs, and employee satisfaction surveys.
- Managing day-to-day HR administrative tasks, such as maintaining employee records and preparing reports for management.
Manager
Throne Logistics
03.2021 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of wide range of products daily.
- Kept corporate departments and customers updated on critical shipments.
- Developed and implemented web-based tracking systems for improved monitoring.
ADMINISTRATIVE ASSISTANT
People Creating Success
05.2019 - 03.2021
- Assisted in creating and coordinating weekly schedules and tasks for Direct Support Aides at each facility
- Maintained and organized legal documents for internal records
- Assisted in increasing employee productivity by 20% by implementing programs and trainings that increased employee level of output to Individuals (Clients).
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
ADMINISTRATIVE ASSISTANT
FEDRECEIVER INC
06.2018 - 01.2019
- Managing and distributing information within office
- In charge of sending and receiving correspondence, as well as greeting clients and customers.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
SALES REPRESENTATIVE
AT&T
01.2018 - 05.2018
- Conducting door to door sales on existing product packages (Direct Marketing)
- Developing unified approach to communicating services offered.
- Develop and maintain dataset of customer intelligence and metrics.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
OFFICE ASSISTANT
SIUE COLLEGE OF ARTS AND SCIENCES
06.2017 - 12.2017
- Assisted in creating budget plans and money allocation for all departments using
- Maintained and organized legal documents for internal records across all faculty departments.
- Assisted in processing new employee and agreement forms.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
RESEARCH ASSISTANT
SIUE DEPT. OF MASS COMMUNICATION
08.2016 - 05.2017
- Using quantitative research method, old and current magazines were reviewed for key words and responses from readers
- Data collected were organized in tabular form on Microsoft spread sheet
- Data was statistically analyzed using IBM SPSS
- Assisted in organizing research presentations and seminar.
- Reviewed documents and data to identify trends and patterns.
- Performed statistical, qualitative, and quantitative analysis.
- Maintained up-to-date records of research activities and results for future reference.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Created surveys and questionnaires to collect data for research projects.
Education
Master of Science - Communications And Media Studies
Southern Illinois University Edwardsville
Edwardsville, IL12.2017
Bachelor of Arts - English And Literary Studies
UNIVERSITY OF LAGOS
Lagos, Nigeria12.2014
Skills
- Communication
- Customer Service
- Multi-Tasking
- Time Management
- Organization
- Teamwork
- Recruitment
- Assessing Performance
- HR Policies
Timeline
Human Resources/Administrative Assistant
Burke Construction Builders Inc.
10.2022 - Current
Manager
Throne Logistics
03.2021 - 10.2022
ADMINISTRATIVE ASSISTANT
People Creating Success
05.2019 - 03.2021
ADMINISTRATIVE ASSISTANT
FEDRECEIVER INC
06.2018 - 01.2019
SALES REPRESENTATIVE
AT&T
01.2018 - 05.2018
OFFICE ASSISTANT
SIUE COLLEGE OF ARTS AND SCIENCES
06.2017 - 12.2017
RESEARCH ASSISTANT
SIUE DEPT. OF MASS COMMUNICATION
08.2016 - 05.2017
Master of Science - Communications And Media Studies
Southern Illinois University Edwardsville
Bachelor of Arts - English And Literary Studies
UNIVERSITY OF LAGOS
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