Augustina Feliciano
Riverview,FL
Summary
Organized professional, experienced in providing administrative support and service coordination within diverse, fast-paced environments. Offers a work ethic that consists of taking initiative, applying critical thinking, and streamlining procedures to enhance the flow of the workplace. Utilizes excellent communication and interpersonal skills. Thrives in fast-paced environments prioritizing and managing multiple demands calmly and effectively.
Overview
15
15
years of professional experience
Work History
Front Desk Assistant Manager
Dr. Birchfeild
10.2014 - Current
- Experienced Administrative Assistant with strong organizational skills, excellent communication abilities, and a knack for problem solving.
- Resourceful with a background in customer service and 10+ years of experience in a fast-paced office environment.
- Highly organized with 10+ years managing office operations, scheduling appointments, and providing exceptional customer service.
- Detail-oriented with a proven track record of success in data entry, filing, and record keeping.
- Knowledgeable with a passion for providing excellent customer service and a commitment to streamlining office operations.
Front Desk Manager
Hamption Inn
02.2010 - 10.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Aesthetician
Essentials
04.2011 - 08.2016
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
- Performed treatments and created and maintained records of treatment.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Skills
- Cash Register Operations
- Customer Consultations
- Cash Counting
- Advanced Communication Skills
- Multi-Line Telephone Systems
- Hospitality Service
- Administrative Skills
Accomplishments
- Supervised a team of hotel staff members making sure all things run smoothly
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls.
Timeline
Front Desk Assistant Manager
Dr. Birchfeild
10.2014 - Current
Aesthetician
Essentials
04.2011 - 08.2016
Front Desk Manager
Hamption Inn
02.2010 - 10.2014