Augustina Merelan
Silver Spring
Summary
Dedicated and detail-oriented Administrative Professional with over 15 years of experience in office management, project coordination, and administrative support. Skilled in managing multiple priorities and tasks efficiently, while maintaining a high level of accuracy and confidentiality. Proficient in Microsoft Office Suite and experienced in handling a wide range of administrative duties, including coordinating meetings, preparing reports, scheduling appointments, and managing calendars. Strong communication and organizational skills, with a proven track record of delivering exceptional results in fast-paced environments. Committed to providing excellent customer service and support to colleagues and clients. Looking to leverage my skills and experience to contribute to a dynamic and collaborative team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Assistant
National Institutes of Health
08.2024 - Current
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
- Organized travel arrangements for staff members, ensuring smooth transitions during business trips.
- Identified areas for improvement in office systems, proposing and implementing solutions that increased overall work efficiency.
- Processed expense reports accurately and promptly, enabling swift reimbursement for staff members.
- Participated in special projects such as (BSC) Board of Scientific Counselors as assigned by supervisor, demonstrating adaptability and versatility in diverse tasks.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted in the development of staff training materials, resulting in increased employee productivity and job satisfaction.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Increased customer service success rates by quickly resolving issues.
Administrative Professional
Revolutionary Solutions
09.2022 - 08.2024
- Prepares correspondence, travel forms, Travel packets, and Personnel packets, assists with the Board of Scientific Counselors (BSC) for presentation at conferences and reports on behalf of the NIDDK Office of the Scientific Director, using typing skills, mastery of the English language, proper format, regulations governing the release of information and other pertinent procedures
- Produce ad hoc reports and documents for senior team members efficiently for BSC final evaluations
- Serves as the travel coordinator for NIDDK - Administrative Professional - Floater for all labs for the faculty and Branch Chiefs
- Assist the Office of the Clinical Director lab with essential administrative clinical tasks
- Exceeded team goals by collaborating with the CTB IT team for our BSC SharePoint site to implement best practices and protocols
- Makes travel arrangements, processes travel requests, tracks requests for approvals, and helps faculty enter receipts for reimbursement
- Consult with the Administrative Officers as needed
- Incoming travel and personnel actions are screened before distribution for suspense dates, establishing contacts, and follow-ups
- Serves as timekeeper for the NIDDK - Floating AP role
- Servicing all Labs when needed
- Provides administrative support to NIDDK leadership by placing and receiving calls, scheduling appointments and conference rooms, organizing meetings, and utilizing the NIDDK Office of the Scientific Director's group calendar
- Identified and suggested improvements to existing processes to improve accuracy, efficiency, and service quality
- Developed and maintained detailed administrative processes and procedures to increase efficiency and accuracy
- Organize Departmental Seminar Series for various labs
Teams Support Specialist
Potomac Home Health Care - Johns Hopkins
04.2021 - 09.2022
- Worked closely with IT and Matrix users to provide solutions to operations issues via phone, email, live chat, and web teleconference
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks
- Provide clerical support to Managers and Clinicians
- Implemented and created care packages, clinician interfaces, lab draw supplies, and lab bags for all certified clinicians
- Managing backup supplies for wound care and other clinical equipment
- Data entry for productivity, payroll, and reimbursement
- Set up and maintained workstations for employees to use the computers to complete mandatory training required through the Johns Hopkins Medicine group
- Interacted with customers and responded to their questions via email, phone, website live chat, and online forums
- Followed up with clients to ensure maximum customer satisfaction following support engagement and problem resolution
Office Assistant Receptionist
Potomac Home Health Care - Johns Hopkins
08.2020 - 04.2021
- Operates telecommunication system by following manufacturer's instructions for console operation
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing office needs
- Assist Human Resources Managers with administrative tasks
- Maintain office operations by receiving and distributing communications, collecting, and mailing correspondence, and copying information
- Serves visitors by greeting, welcoming, and directing them appropriately and notifying company personnel of visitor arrival
- Maintains security by following procedures, monitoring the logbook, and issuing visitor parking validations when necessary
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations
- Identified appropriate home care solutions within the anticipated price range by determining customer needs through careful and active listening skills
Reservations Manager
YOTEL Washington DC
03.2018 - 08.2020
- Utilized SynXis, Salesforce-Delphi, and other computer software to keep accurate records of revenue and booking levels
- Utilized Opera Reservation software which was changed to Stay N Touch booking systems
- Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of resort products, services, and facilities
- Strategized with the Central Reservation department to determine new rate plans and organized rate promotions
- Coordinated group hotel reservations for weddings and special events with the sales department
- Elicited feedback from guests via questionnaires to assess levels of satisfaction
- Kept my team up to date on changes to the hotel's products, services, pricing, and policies
- Took incoming calls and established a friendly rapport with callers by answering questions, making recommendations, and guiding conversations toward bookings
- Answered an average amount of calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new hotel products
Group Sales Coordinator
Liaison Hotel Washington DC
01.2016 - 03.2018
- Used contact management database to effectively qualify prospects for assigned sales representatives within assigned territory
- Oversaw RFP database and responses, reported on data, and discussed information with sales managers
- Maximized group revenue on a monthly, quarterly, and annual basis and directed sales focus in exceeding client and guest expectations
- Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers
- Managed group billing process to produce accurate, timely invoices and receive and record payments
- Established group sales budget and monitored, reconciled, and projected profits and losses to maximize revenue
- Prepared and processed contracts and order forms for new and existing customers
- Responded to customer inquiries timely and knowledgeably to drive the highest level of customer service and develop and continually enhance relationships
- Performed accurate and fully compliant monthly closing processes, accruals, and journal entries
Hotel Front Desk Supervisor
Liaison Hotel Washington DC
08.2015 - 01.2016
- Updated service staff on the most up-to-date policies and procedures
- Kept up with business operations in order to keep departments and employees informed about important work-related changes
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Solved guest service issues, improved operations, and provided excellent customer service
- Explained regulations, policies, and procedures to new hires to ensure that they understood and followed them
Education
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Adelphi, MD01.2025
Skills
- Microsoft Office
- Microsoft Power Automate
- Customer Relations
- Clerical
- Data Entry
- Project Management Support
- Correspondence Handling
- Travel planning
- Business Administration
- Workflow Planning
- Office Administration
- Filing and Data Archiving
- Scheduling and calendar management
- Staff training and development
- Data entry proficiency
- Office supply management
- Reservations management
- Hotel industry experience
- Travel arrangements
- Reservation software proficiency
Accomplishments
- Achieved 100% by completing all travel and personnel tasks with accuracy and efficiency.
- Collaborated with my team of the Office of the Scientific Director (OSD) for the Board of Scientific Counselors in the development of the Sharepoint site.
Certification
Salesforce
Affiliations
International Association of Administrative Professionals
Languages
English
Full Professional
French
Limited Working
Spanish
Elementary
Timeline
Staff Assistant
National Institutes of Health
08.2024 - Current
Administrative Professional
Revolutionary Solutions
09.2022 - 08.2024
Teams Support Specialist
Potomac Home Health Care - Johns Hopkins
04.2021 - 09.2022
Office Assistant Receptionist
Potomac Home Health Care - Johns Hopkins
08.2020 - 04.2021
Reservations Manager
YOTEL Washington DC
03.2018 - 08.2020
Group Sales Coordinator
Liaison Hotel Washington DC
01.2016 - 03.2018
Hotel Front Desk Supervisor
Liaison Hotel Washington DC
08.2015 - 01.2016
Bachelor of Science - Criminal Justice
University of Maryland Global Campus