Augustina Nimo Agyeman
Alexandria,VA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Alexandria, VA
03.2023 - 03.2024
- Provided excellent customer service to resolve customer complaints promptly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Educated customers on special pricing opportunities and company offerings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
Patient Safety Associate
Metropolitan Healthcare Services
Fairfax , VA
03.2022 - 08.2022
- Analyzed root cause data and identified opportunities for improvement.
- Responded promptly to inquiries from patients or their families about concerns related to their care to nurses and doctors.
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Ensure that the patient is not at risk of harm or injury in any way.
- Assist with activities of daily living such as eating, bathing, dressing, grooming, ambulation, and toileting.
- Maintain a clean and safe environment for the patient by following infection control protocols.
- Assist nursing staff with procedures related to patient care including vital signs monitoring and specimen collection.
- Document all interactions with patients accurately in accordance with hospital policies and procedures.
- Collaborate closely with other healthcare professionals to ensure continuity of care for patients.
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
- Identify potential risks associated with falls or other incidents involving the patient.
Customer Service Cashier
Dominos Pizza Inc.
Alexandria, VA
01.2020 - 08.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints professionally.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at the completion of a transaction.
- Monitored quality of all products served to customers.
- Ensured compliance with health and safety regulations in the kitchen area.
- Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
- Adhered to sanitation standards when handling food products and utensils.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Cleaned and sanitized kitchen surfaces and equipment.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06-2021
Skills
- Complaint resolution
- Account updating
- Report Generation
- Information Security
- Appointment Scheduling
- Retail sales customer service
- Building rapport
- Conflict Resolution
- Follow-up skills
- Administrative Support
- Staff Training
- Critical Thinking
- In-store support
- Active Listening
- Customer Education
- Customer Service
Timeline
Customer Service Representative
Lowes Home Improvment
03.2023 - 03.2024
Patient Safety Associate
Metropolitan Healthcare Services
03.2022 - 08.2022
Customer Service Cashier
Dominos Pizza Inc.
01.2020 - 08.2021
High School Diploma -
Mount Vernon High School