AUGUSTINE ALONZO
Traffic Management Incorporated
Traver,CA
1
Certification
11
years of professional experience
Dynamic professional with a proven track record at Traffic Management Incorporated, excelling in traffic control and safety protocols. Demonstrates strong decision-making and effective communication skills, ensuring efficient traffic flow and worker safety. Recognized for training new team members and enhancing operational efficiency through meticulous attention to detail and adaptability in high-pressure environments.
Work History
Traffic Controller
1 Year 6 Months- Directed vehicle and pedestrian flow through active work zones to maintain safe, efficient traffic movement.
- Positioned traffic cones, signs, and barricades according to site-specific traffic management plans.
- Communicated clearly with crew members, drivers, and supervisors to coordinate lane closures and detours.
- Monitored site conditions continuously and adjusted traffic controls to respond to changing hazards.
- Assisted with setup and removal of traffic control devices for daily job site operations.
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
Beekeeper Assistant
8 Months- Replaced damaged comb, frames, and supers to maintain productive hive conditions.
- Built and maintained positive relationships with local landowners, securing prime locations for placing apiaries that contributed to successful honey production.
- Scraped out parasites and removed vermin such as birds and mice.
- Established a thriving business selling honey-based goods such as candles, soaps, balms, skincare products using raw materials sourced directly from own hives.
Vocational Counselor
1 Year 7 Months- Assessed client vocational strengths, barriers, and employment goals using individualized service plans.
- Developed employment plans aligned with training, education, and job readiness objectives.
- Coordinated referrals to community resources, training programs, and supportive services.
- Documented counseling sessions, progress notes, and case updates in compliance with agency standards.
- Prepared clients for interviews, resumes, and workplace expectations through coaching and practice.
- Monitored client progress and adjusted vocational goals based on readiness and performance.
- Coordinated services with other professionals for holistic support of client needs and objectives.
- Maintained up-to-date knowledge on local labor trends, ensuring relevant guidance for clients seeking employment opportunities.
- Facilitated workshops for clients to enhance job readiness, resume writing, and interview skills.
- Developed strong rapport with clients and families, fostering trust and open communication.
- Promoted a positive learning environment during group sessions, encouraging participation from all attendees.
- Utilized motivational interviewing techniques to identify clients' strengths and align them with suitable career paths.
- Increased client self-sufficiency through the provision of career guidance and labor market information.
- Collaborated with community organizations to expand resources and support networks for clients.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Receptionist
1 Year 7 Months- Greeted clients and visitors, maintained professional front desk environment, and directed inquiries to appropriate staff.
- Answered multi-line phone calls, routed messages promptly, and scheduled appointments with accuracy.
- Verified client information, updated records, and entered confidential data into office systems.
- Coordinated incoming and outgoing mail, deliveries, and office supplies to support daily operations.
- Maintained reception area organization, ensuring paperwork, files, and forms remained accessible and current.
- Followed confidentiality standards while handling sensitive information and supporting behavioral health services.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Customer Service Associate
3 Years 8 Months- Coordinated with warehouse, sales, and operations teams to support order fulfillment.
- Applied company policies and service procedures to handle routine customer requests.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
Medical Courier
2 Years- Delivered prescriptions and medical supplies to patients, clinics, and care facilities using scheduled routes.
- Verified pickup and drop-off details, maintaining accurate chain-of-custody documentation for sensitive items.
- Inspected vehicle condition and secured cargo to protect shipments during transport.
- Coordinated with pharmacy staff to prioritize urgent deliveries and route changes.
- Followed HIPAA, safety, and handling procedures for confidential medical materials.
- Responded quickly to same-day service requests while maintaining reliable on-time performance.
- Resolved delivery issues professionally by communicating delays, rerouting, and confirming receipt.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Properly documented all specimens received using Software.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
- Assisted in training new couriers, sharing best practices for safe and efficient deliveries.
- Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
Education
High School Diploma
Skills
Two-way radio proficiency
Visual observation
Time management
Attention to detail
Organizational skills
Decision-making
Active listening
Team building
Teamwork
Reliability
Effective communication
Safety protocols
Professionalism
Adaptability
Valid state driver's license
Traffic control supervisor
Multitasking Abilities
Problem-solving
Teamwork and collaboration
Excellent communication
Task prioritization
Relationship building
Problem-solving abilities
Dependability
Adaptability and flexibility
Self motivation
Goal setting
Personal Information
Driving License: Valid state driver's license
Certification
CPR
Timeline
Traffic Controller
Traffic Management Incorporated
04.2025 - CurrentRead More
Beekeeper Assistant
559Honeyco
08.2024 - 04.2025Read More
Vocational Counselor
WestCare California MLK
11.2022 - 06.2024Read More
Receptionist
WestCare California MLK
04.2021 - 11.2022Read More
Customer Service Associate
Cardinal Health
08.2017 - 04.2021Read More
Medical Courier
Model Drug
08.2015 - 08.2017Read More
Kingsburg High
High School Diploma
Read More