AUGUSTINE EYINNA
Marietta,GA
Summary
Customer-focused professional with over 6 years of experience in customer service, technical support, retail management, and hospitality operations. Experienced in handling customer interactions, resolving concerns, and providing clear troubleshooting and service support across fast-paced environments. Supervising teams of up to 8 employees, I deliver exceptional service that builds customer loyalty and supports smooth operations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative / Cleaning Manager
Deity Villa
Smyrna, GA
04.2025 - Current
- Respond to 20+ guest inquiries and service requests weekly, maintaining prompt resolution of customer concerns.
- Resolve customer complaints professionally, contributing to positive guest experiences and repeat business.
- Trained and mentored team members on customer service, safety standards, and operational procedures to enhance service delivery.
- Supervised team of 8 employees, coordinating schedules and daily operations to deliver efficient service and uphold quality standards.
- Conduct regular inspections that help maintain 100% compliance with health and safety requirements.
Store Manager
Caribbean Fine Cigars
Belize City, Belize
01.2018 - 05.2021
- Resolved customer concerns promptly, enhancing customer retention and satisfaction.
- Led and supervised a team of 6 employees while maintaining smooth daily operations and customer-focused service.
- Delivered personalized product recommendations that enhanced customer loyalty and drove repeat purchases.
- Managed inventory accuracy and regulatory compliance to support uninterrupted business operations.
- Facilitated business growth during peak seasons through effective staff management and exceptional service.
Technical Support / Customer Care Representative
Ready Call Center
Belize City, Belize
03.2009 - 08.2017
- Helped resolve technical billing, connectivity, and account issues through clear troubleshooting.
- Kept customer satisfaction strong through clear communication and timely problem resolution.
- Supported 20 customer calls daily for major U.S. telecommunications providers and handled inquiries and issues efficiently.
- Assisted with service activations, plan enrollments, account updates, purchases, and refunds.
- Suggested tailored products and services to support customer retention and increase overall customer value.
Education
BUSINESS SCIENCE
University Of Belize
BELIZE06-2021
Associate Degree - Business Science
University of Belize
Skills
- Technical Support
- Customer Service Excellence
- Complaint Resolution
- Conflict Resolution
- Problem Solving
- Customer Retention
- Call Center Operations
- Team Leadership
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE | CLIENT SUPPORT SPECIALIST
Timeline
Customer Service Representative / Cleaning Manager
Deity Villa
04.2025 - Current
Store Manager
Caribbean Fine Cigars
01.2018 - 05.2021
Technical Support / Customer Care Representative
Ready Call Center
03.2009 - 08.2017
BUSINESS SCIENCE
University Of Belize
Associate Degree - Business Science
University of Belize