Overview
Work History
Skills
Timeline
OfficeManager

Augustine Garcia

Dallas,TX

Overview

18
18
years of professional experience

Work History

General Manager

Lancaster Wash and Dry
02.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Contributed to a positive team environment through effective communication and collaboration with coworkers.
  • Maintained the appearance of the laundromat by conducting regular inspections and scheduling repairs when necessary.
  • Managed inventory levels of laundry supplies, keeping sufficient stock on hand to meet customer demand.
  • Provided exceptional customer service while managing multiple responsibilities such as sorting laundry drop-off orders or attending to incoming inquiries about services offered.
  • Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
  • Contributed to the overall positive reputation of the laundromat by consistently delivering excellent service and maintaining clean facilities.
  • Assisted customers with machine operation and troubleshooting, resolving issues promptly to minimize downtime.
  • Monitored security cameras regularly, promoting a safe environment for both customers and employees at all times.
  • Adapted to changing customer needs during busy periods, prioritizing tasks effectively to ensure all customers received prompt assistance.
  • Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
  • Handled cash transactions accurately, maintaining proper records of daily sales and expenses.
  • Maximized machine utilization by promptly notifying management of any maintenance issues or needed repairs.
  • Enhanced customer loyalty with personalized attention and helpful tips for using the facility''s services effectively.
  • Assisted in training new employees on laundromat procedures, ensuring consistent high-quality service across staff members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Food Service Worker

Taco Bell
06.2023 - 02.2024
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Optimized food presentation to enhance customer dining experience.
  • Conducted daily equipment checks to ensure operational efficiency.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Cleaned and organized kitchen, dining and service areas.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Shipping/Receiving Lead

H2-Tronics
10.2015 - 09.2017
  • Pulled Orders
  • Loading/Unloading
  • Shipping (UPS/FED-EX/INTERNATIONAL/GTS/R&L)
  • Receiving: Put away
  • Assist in other departments as required
  • Utilized Sit Down Forklift, Electric Pallet Jack, Manuel Pallet Jack, RF Scanner

Replenishment Worker/Painter/General Maintenance

Baylor Medical Center
03.2013 - 10.2015
  • Completed work orders for hospital
  • Worked closely with other departments to ensure all work orders were completed efficiently
  • Painting/Tile Work/general upkeep of the inner and outer buildings

Order Puller/Warehouse Associate

Trader Joes
12.2011 - 03.2013
  • Pulled Orders
  • Utilized Electric Pallet Jack, Shrink Wrap, RF Scanner

Warehouse Associate/Team Lead

Platinum Direct
12.2006 - 12.2011
  • Assist throughout warehouse as needed- Reported directly to GM
  • Pack and prepare product for shipment
  • Machine Operator
  • Loading/unloading
  • Assembly line
  • Pack and prepare product for shipment
  • Utilized Sit down Forklift, Electric Pallet Jack, RF Scanner, Stand up Reach, Clamp

Skills

  • Able to safely handle the loading and unloading of equipment
  • Warehouse operations
  • Shipping/Receiving using various shipping vendors
  • Computer Experience
  • Order Pulling
  • Forklift Stand Up/Sit Down
  • Reach Operator
  • Electric Pallet Jack/Manual Pallet Jack
  • Cherry Picker

Timeline

General Manager

Lancaster Wash and Dry
02.2024 - Current

Food Service Worker

Taco Bell
06.2023 - 02.2024

Shipping/Receiving Lead

H2-Tronics
10.2015 - 09.2017

Replenishment Worker/Painter/General Maintenance

Baylor Medical Center
03.2013 - 10.2015

Order Puller/Warehouse Associate

Trader Joes
12.2011 - 03.2013

Warehouse Associate/Team Lead

Platinum Direct
12.2006 - 12.2011

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Augustine Garcia