Augustine Gonzalez
Bloomington ,IL
Summary
Seasoned Auto Repair Shop Owner with comprehensive knowledge in all aspects of automotive repair, shop management, and customer service. Skilled in diagnosing complex issues, proposing viable solutions and successfully executing repairs to improve vehicle performance. Demonstrated ability to establish strong relationships with customers and vendors while ensuring high-quality service delivery. Previous work impact includes streamlining operations, improving revenue streams, and enhancing overall customer satisfaction.
Overview
34
34
years of professional experience
Work History
Auto Repair Shop Owner
Gus' Garage
Bloomington , IL
01.2007 - Current
- Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained records of all repairs, parts used, and labor costs for each job.
- Performed preventive maintenance services on vehicles such as oil changes, tire rotations, brake inspections, fluid checks and replacements.
- Diagnosed mechanical problems using diagnostic equipment such as scan tools, pressure gauges and other testing devices.
- Repaired or replaced worn or defective parts using hand tools or power tools.
- Performed routine repairs such as replacing spark plugs, changing filters and checking fluids levels.
- Reviewed work orders to determine necessary repairs and estimated cost of completion.
- Provided estimates to customers for requested repairs based on labor times and parts costs.
- Ordered parts for needed repairs from suppliers when not available in-house inventory.
- Maintained an organized workspace with adequate supplies stocked at all times.
- Provided technical assistance to technicians during complex repair jobs.
- Ensured compliance with safety regulations while performing vehicle maintenance tasks.
- Assisted customers with inquiries regarding pricing options, payment plans and financing arrangements.
- Managed staff scheduling to ensure adequate coverage at all times during business hours.
- Tracked inventory of parts used in repair jobs to maintain sufficient supply levels.
- Monitored technician performance by inspecting completed jobs for quality assurance purposes.
- Advised customers on proper care of their vehicles including regular maintenance schedules.
- Created detailed reports outlining expenditures related to auto repair shop operations.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Conducted test drives before and after repair services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Repaired, replaced and adjusted brakes.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed work orders and discussed with supervisors.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Estimated costs of vehicle repair.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Mechanic
Red Top Cab
Bloomington, IL
06.2003 - 02.2006
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Maintained accurate records of work performed in accordance with company standards.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Ensured safety protocols were followed while working on vehicles.
- Consulted with customers regarding service options available based upon their needs.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Assisted fellow mechanics when necessary during complex repairs.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Monitored shop equipment to maintain safe working condition.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Kept detailed records of repairs, labor involved and parts used.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Diagnosed and repaired vehicles during road call situations.
- Connected electrical wiring to control panels and electric motors.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Completed required paperwork and delivered to customer.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Addressed customer questions and concerns regarding products and services.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Repaired, replaced and adjusted brakes.
- Conducted test drives before and after repair services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Estimated costs of vehicle repair.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Owner/operator
G&H construction
Bloomington , IL
03.1999 - 01.2003
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Set pricing structures according to market analytics and emerging trends.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Delivered excellent customer service to clients and fellow employees.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
Carpenter
Construx construction co.
Normal, IL
04.1995 - 11.1998
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Installed cabinets, fixtures and trim according to plans and blueprints.
- Fabricated staircases, doors, window frames and other wooden components for buildings.
- Repaired or replaced damaged structures or components.
- Read blueprints, schematics and drawings to determine layout requirements.
- Installed interior trim work such as baseboards and moldings around windows and doors.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Performed various carpentry duties, including both rough and finish carpentry.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Promoted team safety by keeping work areas free of hazards.
Inventory Specialist
Diamond Star Motors
Normal, IL
01.1991 - 07.1993
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Created reports on inventory activity, shortages, overages..
- Utilized barcode scanners to quickly update inventories in the system.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Participated in physical inventory counts to keep information accurate and current.
- Entered information into system to update status reports.
- Conducted regular inventory audits to maintain accuracy.
Education
High School Diploma -
Bloomington High School North
Bloomington, Il05-1982
Skills
- Business Management
- Vehicle Inspection
- Industry Trends
- Financial Planning
- Mechanical Aptitude
- Technical knowledge
- Employee Training
- Automotive Diagnostic Expertise
- Parts Replacement
- Repair documentation
- Cost Estimation
- Customer Relations
- Valid Driver's License
- Repair Cost Estimation
- Problem-Solving Skills
- Safe Chemical Handling
- Electrical understanding
Affiliations
- Part time volunteer at Normal il, animal shelter.
References
References available upon request.
Timeline
Auto Repair Shop Owner
Gus' Garage
01.2007 - Current
Mechanic
Red Top Cab
06.2003 - 02.2006
Owner/operator
G&H construction
03.1999 - 01.2003
Carpenter
Construx construction co.
04.1995 - 11.1998
Inventory Specialist
Diamond Star Motors
01.1991 - 07.1993
High School Diploma -
Bloomington High School North