Augustine Hancock
Grand Junction,CO
Summary
Dynamic professional with a proven track record at Minturn Country Club, excelling in customer service and order management. Expert in enhancing guest experiences through efficient multitasking and a professional attitude. Demonstrated ability to increase sales with upselling techniques and maintain high satisfaction levels. Skilled in point of sale operation and teamwork, showcasing a commitment to excellence in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer
Sleep In Heavenly Peace
08.2023 - Current
- This volunteering consists of making beds for children who sleep on the floor.
- Tools are used to makes beds and bunk beds
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Server/Host/Buser
Minturn Country Club
06.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Housekeeper
Green Bridge Inn
06.2022 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Server/Host/Busser
Mangos Bar & Grill
06.2022 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
O’BOS Enterprise
Vail T-shirt Company
06.2021 - 09.2021
- Worked to build relationships with customers and built potential for additional sales.
- Completed purchases using point of sale systems.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Sold many products from T-shirts to ornaments
- Helped with organization and restocking
Education
Masters Of Social Work - Social Work
Colorado Mesa University
Grand Junction, COBachelor Of Science - Criminal Justice
Colorado Mesa University
Grand Junction, COBattle Mountain High School
Edwards, CO06.2022
Skills
- Order Management
- Table Bussing
- Point of sale operation
- Guest Seating
- Patience and Empathy
- Professional Attitude
- Maintaining Composure
- Customer Service
- Cleaning
- Taking Orders
- Valid Driver's License
- Cash Handling
- Heavy Lifting
- Interactive communication skills
Accomplishments
Track and Field Divison 2 athlete school record holder and national qualifier.
Certification
TIPS Certification-Selling alcohol and trained in serving.
Timeline
Volunteer
Sleep In Heavenly Peace
08.2023 - Current
Server/Host/Buser
Minturn Country Club
06.2022 - 01.2024
Housekeeper
Green Bridge Inn
06.2022 - 09.2022
Server/Host/Busser
Mangos Bar & Grill
06.2022 - 08.2022
O’BOS Enterprise
Vail T-shirt Company
06.2021 - 09.2021
Masters Of Social Work - Social Work
Colorado Mesa University
Bachelor Of Science - Criminal Justice
Colorado Mesa University
Battle Mountain High School