Augustine Kebbie
Alexandria,VA
Summary
Adept at enhancing patient and client experiences, I leveraged my problem-solving abilities and administrative support skills at U.S. Army and Face Human Rights Org to drive significant improvements in efficiency and patient care coordination, as well as advancing human rights protections. My collaborative approach and commitment to professionalism have consistently fostered positive outcomes and workplace diversity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Administration Specialist
U.S Army
10.2019 - 09.2024
- Enhanced communication between healthcare providers and patients with accurate record keeping and timely followups.
- Proactively identified areas for improvement within current systems and processes, proposing actionable solutions that led to tangible positive outcomes in terms of both efficiency and overall patient experience.
- Collaborated with multidisciplinary teams to improve overall patient care coordination and management.
- Achieved smoother patient flow by effectively coordinating admissions, transfers, and discharges.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Contributed to a positive work environment through active participation in staff meetings and ongoing professional development opportunities.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Developed strong relationships with insurance companies, facilitating timely processing of claims while advocating for patients'' best interests throughout negotiations processes as needed.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
Human Rights Officer
Face Human Rights Org
12.2018 - 06.2024
- Evaluated progress toward meeting organizational goals related to promoting global adherence to international treaties governing the protection of fundamental freedoms as a Human Rights Officer.
- Collaborated with stakeholders, including governments, civil society organizations, and other entities, to develop comprehensive strategies addressing systemic inequalities.
- Promoted human rights awareness by conducting informative workshops and seminars.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Improved community relations through active engagement in local events and outreach programs.
- Coordinated advocacy campaigns that resulted in tangible advancements toward achieving equal access to basic services for vulnerable populations.
- Assisted clients with navigating complex legal systems while advocating for their fundamental human rights protections as a Human Rights Officer.
- Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
- Developed strategic partnerships with NGOs and government agencies to strengthen human rights protection efforts.
- Successfully advocated for policy reforms that led to improved protections for marginalized communities.
- Enhanced workplace diversity by designing and implementing comprehensive training programs for employees.
- Developed strategic partnerships with community organizations to attract diverse talent pools during recruitment efforts.
- Coordinated events promoting awareness of various cultures represented within the company, fostering a sense of community among employees from different backgrounds.
- Promoted a more inclusive work environment by collaborating with management to develop policies that support diverse populations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Served as a resource for employees seeking guidance on matters related to equal employment opportunities, providing support and information as needed.
Education
Bachelor of Science - Marketing Management
Post University
Waterbury, CT10-2024
Skills
- Professionalism and Ethics
- Time management mastery
- Verbal and written communication
- Administrative Support
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Calm and Effective Under Pressure
- Critical Thinking
- Organizational Skills
- Caring and Empathetic
Accomplishments
- Trained and mentored 100s new staff on proper procedures, service standards, and compliance.
- Built productive relationships with patients and insurance companies, increasing payment rates.
- Supervised team of 200 staff members.
- Improved department productivity 25% by implementing strategic process improvements.
Certification
- Leadership Development Program Certifications – Various Providers.
- Board-Certified Patient Advocate (BCPA) - Patient Advocate Certification Board.
Languages
English
Full Professional
Timeline
Patient Administration Specialist
U.S Army
10.2019 - 09.2024
Human Rights Officer
Face Human Rights Org
12.2018 - 06.2024
Bachelor of Science - Marketing Management
Post University