Summary
Overview
Work History
Education
Skills
Timeline
Generic

Augustine Lane

Kotzebue

Summary

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash-handling and customer relations. Consistently praised for providing first and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Motivated candidate skilled in providing exceptional customer service, accurately handling cash and credit transactions, and maintaining a neat and orderly checkout area. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drives company objectives.
Reliable worker with excellent communication skills, time management and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

Ravn Aviation
12.2018 - 09.2021
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Food Service Clerk

NWABSD
03.2013 - 09.2017

Demonstrated ability to manage multiple task while remaining adaptable and flexible.
Participated in ongoing training to enhance own job skills and knowledge.
Perform routine and scheduled maintenance services.

Delivery Driver

Little Louies
06.2015 - 08.2015

Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
Checked delivery addresses and verified correct package.
Drove company vehicle on assigned routes and to make deliveries to customers.

Education

Kotzebue High School
Kotzebue, AK
05.2009

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Communication skills

Timeline

Customer Service Agent

Ravn Aviation
12.2018 - 09.2021

Delivery Driver

Little Louies
06.2015 - 08.2015

Food Service Clerk

NWABSD
03.2013 - 09.2017

Kotzebue High School
Augustine Lane