Augustine Lopez
Goodyear,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Supply Chain Training Manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
22
22
years of professional experience
Work History
Supply Chain Training Manager
US Foods
Phoenix, AZ
08.2023 - Current
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Assisted in development of employee assessments to measure training value.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
Transportation Manager
US Foods
Phoenix, AZ
10.2021 - 08.2023
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Allocated equipment to meet transportation needs and financial goals.
- Monitored safe operations by conducting field safety audits.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Verified that drivers transported loads safely and complied with state DOT laws.
- Analyzed transportation data to identify improvement opportunities.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Oversaw team of 32 drivers by reviewing performance to promote timely and efficient deliveries and operations.
OTR Commercial Truck Driver
Jasper Engine
Kingman, AZ
02.2017 - 05.2020
- Communicated with company dispatchers to alert of any issues or delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Transported freight via [Tractor Trailer] trucks between [5] cities on weekly cycle.
- Made sure that deliveries were on time for scheduled appointments.
- Transported hazardous materials and oversized shipments without incident.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Escalated critical issues to supervisor for immediate correction.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Secured freight during stops and rest periods to prevent theft.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
Delivery Driver
Pepsi Bottling Group
Kingman, AZ
01.2016 - 02.2017
- Filled out load paperwork and DOT-mandated log books.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Verified accuracy of all deliveries against order forms.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
Dish Network Technician
Dish Network Corp
Kingman, AZ
01.2013 - 01.2016
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
Delivery Driver
Swire Coca-Cola
Kingman, AZ
08.2007 - 01.2013
- Filled out load paperwork and DOT-mandated log books.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Protected people and equipment from hazardous materials by using correct procedures.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Verified accuracy of all deliveries against order forms.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with regular customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Car Salesman
Anderson Toyota
Kingman, AZ
08.2005 - 08.2007
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Prepared purchased vehicles and completed final delivery checks.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Located merchandise across various stores to address customer needs.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Field Artillery Cannoneer
US Marines Corps
Marine Corps Base Camp Lejeune, NC
08.2001 - 08.2005
- Coordinated and distributed training schedules and filed administrative paperwork.
- Assisted with real-time intelligence collection by conducting field reconnaissance operations.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Coordinated with other military units and agencies to support operations and align with mission.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel.
- Determined elevation and grid azimuths with maps and map overlays.
- Deployed and maintained rifles, machine guns, grenades and rocket launchers in offensive and defensive operations.
- Supported infantry and tank units with howitzer cannons during combat and played crucial roles in battlefield success.
Delivery Driver
Canyon Distribution
Kingman, AZ
05.2020 - 10.2021
- Filled out load paperwork and DOT-mandated log books.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Verified accuracy of all deliveries against order forms.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
High School Diploma -
Kingman High School
Kingman, AZ05.2001
Skills
- Vehicle Inspection
- Driver Safety Programs
- Data Analysis
- Incident Reports
- Safety Standards
- Operations Support
- Workplace Safety
- Delivery Issues Resolution
- Customer Experience
- Key Performance Indicators (KPIs)
- Quarterly Reviews
- Classroom Instruction
- Course Development
- Product Development
- Staff Presentations
- Process Evaluations
- Team Development Strategies
- Written and Oral Communications
- Team Direction
- Public Speaking
- Time Management
- Employee Testing
- Instructor Management
- Instructor Support
- Small Group Instruction
- Critical Thinking
- Adult Education
- Microsoft Outlook
- Individual Trainings
- Judgment and Decision-Making
- New Hire Onboarding
- Leadership Training
- Class Coordination
- Performance Metric
- Microsoft Excel
- Training Solutions Development
- Organizational Policies
- Active Listening
- New Employee Training
- Company Policy Compliance
- Manager Coaching and Training
- Develop Training Programs
- Remote Employee Training
Timeline
Supply Chain Training Manager
US Foods
08.2023 - Current
Transportation Manager
US Foods
10.2021 - 08.2023
Delivery Driver
Canyon Distribution
05.2020 - 10.2021
OTR Commercial Truck Driver
Jasper Engine
02.2017 - 05.2020
Delivery Driver
Pepsi Bottling Group
01.2016 - 02.2017
Dish Network Technician
Dish Network Corp
01.2013 - 01.2016
Delivery Driver
Swire Coca-Cola
08.2007 - 01.2013
Car Salesman
Anderson Toyota
08.2005 - 08.2007
Field Artillery Cannoneer
US Marines Corps
08.2001 - 08.2005
High School Diploma -
Kingman High School