Augustine Lopez
Goodyear,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Supply Chain Training Manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
22
22
years of professional experience
Work History
Supply Chain Training Manager
US Foods
08.2023 - Current
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Assisted in development of employee assessments to measure training value.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
Transportation Manager
US Foods
10.2021 - 08.2023
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Allocated equipment to meet transportation needs and financial goals.
- Monitored safe operations by conducting field safety audits.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Verified that drivers transported loads safely and complied with state DOT laws.
- Analyzed transportation data to identify improvement opportunities.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Oversaw team of 32 drivers by reviewing performance to promote timely and efficient deliveries and operations.
OTR Commercial Truck Driver
Jasper Engine
02.2017 - 05.2020
- Communicated with company dispatchers to alert of any issues or delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Transported freight via [Tractor Trailer] trucks between [5] cities on weekly cycle.
- Made sure that deliveries were on time for scheduled appointments.
- Transported hazardous materials and oversized shipments without incident.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Escalated critical issues to supervisor for immediate correction.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Secured freight during stops and rest periods to prevent theft.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
Delivery Driver
Pepsi Bottling Group
01.2016 - 02.2017
- Filled out load paperwork and DOT-mandated log books.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Verified accuracy of all deliveries against order forms.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
Dish Network Technician
Dish Network Corp
01.2013 - 01.2016
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
Delivery Driver
Swire Coca-Cola
08.2007 - 01.2013
- Filled out load paperwork and DOT-mandated log books.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Protected people and equipment from hazardous materials by using correct procedures.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Verified accuracy of all deliveries against order forms.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with regular customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Car Salesman
Anderson Toyota
08.2005 - 08.2007
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Prepared purchased vehicles and completed final delivery checks.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Located merchandise across various stores to address customer needs.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Field Artillery Cannoneer
US Marines Corps
08.2001 - 08.2005
- Coordinated and distributed training schedules and filed administrative paperwork.
- Assisted with real-time intelligence collection by conducting field reconnaissance operations.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Coordinated with other military units and agencies to support operations and align with mission.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel.
- Determined elevation and grid azimuths with maps and map overlays.
- Deployed and maintained rifles, machine guns, grenades and rocket launchers in offensive and defensive operations.
- Supported infantry and tank units with howitzer cannons during combat and played crucial roles in battlefield success.
Delivery Driver
Canyon Distribution
05.2020 - 10.2021
- Filled out load paperwork and DOT-mandated log books.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Verified accuracy of all deliveries against order forms.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
High School Diploma -
Kingman High School
Kingman, AZ05.2001
Skills
- Vehicle Inspection
- Driver Safety Programs
- Data Analysis
- Incident Reports
- Safety Standards
- Operations Support
- Workplace Safety
- Delivery Issues Resolution
- Customer Experience
- Key Performance Indicators (KPIs)
- Quarterly Reviews
- Classroom Instruction
- Course Development
- Product Development
- Staff Presentations
- Process Evaluations
- Team Development Strategies
- Written and Oral Communications
- Team Direction
- Public Speaking
- Time Management
- Employee Testing
- Instructor Management
- Instructor Support
- Small Group Instruction
- Critical Thinking
- Adult Education
- Microsoft Outlook
- Individual Trainings
- Judgment and Decision-Making
- New Hire Onboarding
- Leadership Training
- Class Coordination
- Performance Metric
- Microsoft Excel
- Training Solutions Development
- Organizational Policies
- Active Listening
- New Employee Training
- Company Policy Compliance
- Manager Coaching and Training
- Develop Training Programs
- Remote Employee Training
Timeline
Supply Chain Training Manager
US Foods
08.2023 - Current
Transportation Manager
US Foods
10.2021 - 08.2023
Delivery Driver
Canyon Distribution
05.2020 - 10.2021
OTR Commercial Truck Driver
Jasper Engine
02.2017 - 05.2020
Delivery Driver
Pepsi Bottling Group
01.2016 - 02.2017
Dish Network Technician
Dish Network Corp
01.2013 - 01.2016
Delivery Driver
Swire Coca-Cola
08.2007 - 01.2013
Car Salesman
Anderson Toyota
08.2005 - 08.2007
Field Artillery Cannoneer
US Marines Corps
08.2001 - 08.2005
High School Diploma -
Kingman High School