Augustine Swift
Mesa,AZ
Summary
Passionate Senior Supervisor, trained to handle customer service disputes and remain calm and professional in high stress situations. Disciplined and personable while coaching employees. Looking to join an organization with room for growth.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/Bookkeeping Administrative Assistant
Fry's Food And Drug
Gilbert, AZ
09.2024 - 02.2025
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Contacted customers about potential service upgrades, new services and account changes.
Senior Supervisor
Sodexo Food Service
Flagstaff, AZ
10.2009 - 01.2020
- Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel. Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values. Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully. Supported staff in execution of duties posing special challenges to individual skill sets or logistical limitations of typical operations.
- Coordinated with other departments to ensure completion of projects on time and within budget constraints.
- Conducted regular departmental meetings with staff to ensure effective communication and collaboration.
Server/Cook
Oregano's Pizza Bistro
Flagstaff, AZ
06.2017 - 12.2019
- Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Prepared salads, appetizers and garnishes to assist kitchen staff. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cashier/Cook
Chipotle
Sedona, AZ
10.2015 - 06.2017
- Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
Server/Cook's Assistant
Twin Arrows Casino
Flagstaff, AZ
06.2013 - 10.2015
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction. Set up and performed initial prep work for soups, sauces and salads. Maintained consistent quality and high accuracy when preparing identical dishes every day. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Coconino Community College
01.2007
Skills
- Attention to detail
- Problem solving
- Sales promotion
- Administrative support
- Customer service
- Report generation
- Conflict resolution
- Product knowledge
- Customer relationship management
- Training and development
- Time management
- Client relations
- Money handling
Timeline
Customer Service Representative/Bookkeeping Administrative Assistant
Fry's Food And Drug
09.2024 - 02.2025
Server/Cook
Oregano's Pizza Bistro
06.2017 - 12.2019
Cashier/Cook
Chipotle
10.2015 - 06.2017
Server/Cook's Assistant
Twin Arrows Casino
06.2013 - 10.2015
Senior Supervisor
Sodexo Food Service
10.2009 - 01.2020
High School Diploma -
Coconino Community College
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