Augustine Torres
Irvine
Summary
Barista professional with strong background in managing coffee shop operations and leading teams to success. Skilled at maintaining high standards of customer service and operational efficiency. Valued for teamwork, adaptability, and results-driven approach. Known for effective communication and leadership abilities.
Overview
5
5
years of professional experience
Work History
Barista Shift Leader
Coffee Bean
02.2024 - Current
- Led daily operations, ensuring exceptional customer service, quality control, and adherence to company standards
- Supervised and trained team members, fostering a positive and productive work environment that encouraged teamwork and efficiency
- Managed inventory and supplies, monitoring stock levels and placing orders to maintain optimal product availability
- Coordinated shift schedules and delegated tasks to ensure smooth workflow during peak hours, effectively balancing team workloads
- Handled cash transactions, reconciled registers, and prepared daily financial reports to maintain accurate accounting
- Assisted in resolving customer inquiries and complaints, ensuring a positive guest experience and fostering customer loyalty
- Supported the implementation of promotional campaigns, upselling products, and driving sales growth
- Maintained a clean and organized store environment, adhering to health and safety regulations
Barista
Starbucks
09.2019 - 01.2023
- Provided exceptional customer service, greeting and assisting guests with drink orders, and ensuring a welcoming and friendly atmosphere
- Expertly prepared and served a variety of coffee and tea beverages, consistently meeting Starbucks’ quality standards
- Efficiently managed high-volume shifts, maintaining speed and accuracy during peak hours to meet customer demand
- Educated customers on menu offerings, made personalized recommendations, and upsold products to drive sales and enhance the customer experience
- Operated POS systems, processed cash and card transactions, and handled customer orders with accuracy and efficiency
- Collaborated with team members to maintain a clean, organized, and well-stocked work environment, ensuring adherence to health and safety standards
Skills
- Barista training
- Cleanliness maintenance
- Health and safety compliance
- Excellent Typist120 wpm - Expert
- Proficient in Google Docs - Experienced
- BLS Certified - Experienced
- Proficient in Microsoft Office - Skillful
- Proficient in SolidWorks3d ModelingSoftware - Skillful
Timeline
Barista Shift Leader
Coffee Bean
02.2024 - Current
Barista
Starbucks
09.2019 - 01.2023