Summary
Overview
Work History
Education
Skills
Summary - Attributes
Timeline
Generic

AUGUSTO C OCON

Phoenix,AZ

Summary

Integrity-driven and enhancing customer satisfaction.

Demonstrated ability to delegate tasks effectively while prioritizing safety and maintaining reliability within others.

Highly-motivated employee with desire to take on new challenges.

Strong work ethic, adaptability, and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

36
36
years of professional experience

Work History

Heavy Machine Operator

Huffermen Inc
Phoenix, Az
03.2012 - 08.2014
  • Inspected equipment for safety and maintenance before use.
  • Conducted safety inspections and maintenance checks on equipment to uphold safety standards.
  • Coordinated with team members to streamline operations and enhance project workflow.
  • Loaded and unloaded materials onto machines for processing.
  • Operated dozer and heavy equipment safely and appropriately.
  • Kept work areas organized, clean and free of safety concerns.
  • Cleaned and maintained working areas around machines after each shift.
  • Followed orders and safety protocols with every job.
  • Ensured that all safety protocols were followed while operating the machinery.
  • Observed and followed signals of those from individuals directing moving and positioning of loads.
  • Operated heavy machinery in a safe and efficient manner.

Machine Operator

Benteler Automotive Corporation
Holland, MI
09.2015 - 08.2016
  • Operated machinery in manufacturing plant to support efficient production flow
  • Performed assembly tasks to uphold stringent product quality standards
  • Monitored production processes for quality and safety compliance.
  • Performed assembly tasks to ensure product quality
  • Maintained equipment through regular inspections and minor repairs to ensure operational reliability
  • Inspected products for quality assurance during production runs.
  • Collaborated with team members to streamline assembly line processes.
  • Followed safety protocols to create a secure working environment.
  • Adjusted machine settings according to production specifications and requirements.
  • Documented production data for tracking and reporting purposes.
  • Adjust machine settings to complete tasks accurately.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Carry out regular safety checks on machinery prior to operation.

Team Leader

Heinz
Holland, MI
08.2016 - 04.2018
  • Supervised team to achieve production goals for packaging and filling machine operators.
  • Operated machinery in production area to support daily manufacturing operations.
  • Operated forklift in warehouse to transport materials efficiently.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Maintained daily inventory to facilitate successful material distribution.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.

Product Assembler Hand Packers And Packages

Whirlpool
Amana, IA
02.2019 - 08.2019
  • Assembled components for home appliances according to specifications.
  • Packaged items for shipment, ensuring safe delivery and protection during transit.
  • Operated machinery and tools to assemble products, ensuring alignment with production timelines.
  • Inspected finished products thoroughly to ensure quality and compliance with industry standards.
  • Constructed components for home appliances based on specifications.
  • Inspected products for quality and adherence to safety standards throughout assembly process.
  • Collaborated with team members to streamline workflow and enhance efficiency on the line.
  • Maintained cleanliness and organization of work area to ensure a safe working environment.
  • Operated assembly equipment and machinery according to established protocols and guidelines.
  • Conducted routine maintenance checks on tools and equipment to ensure proper functionality.
  • Followed safety and quality requirements every day.
  • Worked with supervisors to develop plans for meeting production goals while maintaining high quality standards.

Stock Associate

Walmart Distribution Center
Elmwood, Illinois
10.2019 - 03.2020
  • Loaded trucks and received shipments, ensuring timely processing of incoming inventory.
  • Operated forklift for material handling in warehouse
  • Received and organized shipments to ensure timely inventory processing.
  • Assisted in various warehouse tasks to support daily operations
  • Operated pallet jacks and forklifts for efficient material handling.
  • Assisted in receiving shipments and verifying product quantities.
  • Maintained cleanliness and safety standards in work areas.
  • Collaborated with team members to optimize inventory processes.
  • Prepared items for distribution to retail locations as needed.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.

Tile Installer

Fidelina Tile
Orlando, FL
05.1990 - Current
  • Installed tile in residential and commercial spaces, ensuring high-quality finishes.
  • Created custom tile patterns to meet client specifications.
  • cut tiles to specifications for projects.
  • Backsplashes
  • Consistently maintained excellent attendance and punctuality, contributing to team reliability.
  • Responded to customer requests via phone and email, addressing questions and inquiries promptly.
  • Prepared surfaces by cleaning, leveling, and applying appropriate adhesives for tiles.
  • Installed tile in residential and commercial properties with precision and skill.
  • Collaborated with clients to select tile designs and materials for projects.
  • Operated tools such as tile cutters, trowels, and levels efficiently during installations.
  • Ensured compliance with safety standards while handling tools and materials on site.
  • Measured, cut, and installed ceramic, porcelain, stone, and marble tile in residential and commercial settings.
  • Grouted joints between tiles to fill gaps and create a waterproof seal.
  • Repaired damaged tiles by replacing them with new ones.
  • Prepared surfaces for tiling by removing existing flooring material or other obstructions.
  • Inspected work areas to identify any potential problems with substrate conditions or layout issues.
  • Installed backer boards as required prior to tiling on floors and walls.
  • Positioned tiles on walls and floors using spacers to ensure evenness.
  • Created decorative wall and floor designs using mosaic tile setups.
  • Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
  • Adhered to safety protocols while working on-site at customer locations.
  • Kept tools organized and maintained them regularly according to manufacturer's instructions.
  • Ordered flooring supplies and tiling equipment according to project requirements.
  • Prepared cost and labor quotes based on estimated time and materials needed.

Tile Installer

Fidelina Tile
Hammond, IN
05.2018 - Current
  • Installed various tile types in multiple locations.
  • Developed unique tile designs to meet customer specifications.
  • Installed backsplashes in various residential settings.
  • Used power wet saws and tile cutters to cut tiles to specifications for projects.
  • Responded effectively to customer requests via phone and email, answering questions and inquiries.
  • Responded to customer requests via phone and email, addressing questions and inquiries promptly.
  • Maintained an excellent attendance record and consistently arrived on time for work.
  • Prepared surfaces for tile installation to ensure proper adhesion and durability.
  • Operated tools such as tile cutters and wet saws for precise installations.
  • Collaborated with clients to select tile designs and layouts according to preferences.
  • Maintained cleanliness of work areas and organized tools for efficiency.
  • Measured, cut, and installed ceramic, porcelain, stone, and marble tile in residential and commercial settings.
  • Repaired damaged tiles when necessary by replacing them with new ones.
  • Cleaned up job sites after completion of projects including disposal of debris.
  • Installed backer boards as required prior to tiling on floors and walls.
  • Positioned tiles on walls and floors using spacers to ensure evenness.
  • Cleaned and leveled surface areas and removed excess grout.
  • Cut tiles to fit around corners and edges with precision tools.
  • Installed various tile types for residential and commercial projects.
  • Prepared surfaces by cleaning and leveling before tile application.
  • Prepared surfaces for tiling by removing existing flooring material or other obstructions.
  • Assisted customers in selecting appropriate materials for their tiling project needs.
  • Applied cement and arranged tiles according to design plans.
  • Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
  • Applied adhesives to the surface of tiles before installation.
  • Adhered to safety protocols while working on-site at customer locations.
  • Ordered flooring supplies and tiling equipment according to project requirements.
  • Inspected finished installations for quality assurance purposes.
  • Sealed finished surfaces to render grout water- and stain-resistant.
  • Prepared cost and labor quotes based on estimated time and materials needed.
  • Used levels, squares and straightedges to align and straighten tiles.
  • Used spacers between tiles and marble to align distance before grout application.

Roadside Assistance Technician

Ultimate Roadside Assistance
West Palm Beach, FL
11.2022 - 08.2023
  • Assisted drivers in need of help by offering prompt roadside services.
  • Responded promptly to assistance requests, enhancing customer satisfaction.
  • Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside assistance services.
  • Coordinated with dispatch team to improve response times and optimize routes.
  • Collaborated with dispatch team to optimize response times and routes.
  • Provided excellent customer service by responding promptly to requests for assistance.
  • Provided excellent customer service to ensure customer satisfaction.
  • Communicated clearly and empathetically with clients, ensuring high levels of customer service.
  • Provided excellent customer service by responding promptly to requests for assistance.

Tow Truck Driver

1St Response Towing And Recovery
Merrillville, Indiana
05.2024 - 02.2026
  • Operated tow trucks to transport vehicles safely and efficiently.
  • Responded promptly to roadside assistance calls and emergency situations.

•Addressed client calls to effectively coordinate towing services and meet their needs.

•Communicated with dispatch to coordinate towing operations effectively.

  • Supported customers during vehicle recovery, ensuring satisfaction through attentive service.

•Collaborated with law enforcement during accident recovery operation

  • Utilized mobile applications like Towbook, Swoop, and Agero for efficient service management.
  • Trained new drivers on equipment usage and safety protocols.
  • Conducted routine vehicle inspections to ensure safety and reliability.
  • Inspected tow trucks before and after use for mechanical issues or damage.
  • Checked chains,cables, straps, and winches for proper operation and safety purposes.
  • Maintained accurate records of towing services and customer interactions.
  • Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
  • Communicated with dispatch to coordinate towing assignments and emergency responses.
  • Adhered to safety protocols during vehicle recovery operations in diverse environments.
  • Managed documentation for towing services, including incident reports and customer records.
  • Provided exceptional customer service during stressful roadside situations and accidents.
  • Transported vehicles from accident scenes to repair shops or storage lots.
  • Trained new drivers on safety practices, equipment handling, and operational procedures.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Maintained accurate records of all towing activities.
  • Responded promptly to emergency calls from dispatch personnel or customers in need of help.
  • Communicated effectively with customers to assess their needs and provide appropriate solutions.
  • Performed vehicle inspections prior to towing.
  • Utilized radios or telephones to communicate with dispatch personnel regarding job details.
  • Assisted with the loading and unloading of vehicles onto tow truck.
  • Worked closely with other drivers, mechanics, tow operators during shifts.
  • Provided safety, security and transportation in accordance with policies, procedures and regulations.
  • Drove a variety of tow trucks depending on the size and weight of the load being towed.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.

Education

High School -

Miami Dade High School
Miami, FL

Skills

  • Tow Truck Driver-Flatbed
  • Tile installation machinery
  • Precision tile cutting
  • Tile assembly techniques
  • Custom tile design
  • Tiling project management
  • Tiling supply management
  • Tile transport logistics
  • Floor and wall projects
  • Safety measures
  • Hand tools
  • Time management skills
  • Problem resolution
  • Organization
  • Excellent communication
  • Customer satisfaction
  • Quick learner

Summary - Attributes

  • Fluent in both english and spanish
  • Hard worker
  • Dependable
  • Customer service is a must priority.
  • Consistent
  • Flexible
  • Committed
  • Motivated
  • Well-qualified
  • Customer-focused
  • High-performance
  • Deadline-oriented
  • High level of integrity
  • Strong work ethic
  • Use management skills to help the company grow.
  • Hands-on
  • Organized
  • Outstanding
  • Creative
  • Focused on customer service
  • Recognized for outstanding performance
  • Reliable
  • Responsible
  • Positive
  • Energetic
  • Driven
  • Dedicated to learning, growing, and succeeding.

Timeline

Tow Truck Driver

1St Response Towing And Recovery
05.2024 - 02.2026

Roadside Assistance Technician

Ultimate Roadside Assistance
11.2022 - 08.2023

Stock Associate

Walmart Distribution Center
10.2019 - 03.2020

Product Assembler Hand Packers And Packages

Whirlpool
02.2019 - 08.2019

Tile Installer

Fidelina Tile
05.2018 - Current

Team Leader

Heinz
08.2016 - 04.2018

Machine Operator

Benteler Automotive Corporation
09.2015 - 08.2016

Heavy Machine Operator

Huffermen Inc
03.2012 - 08.2014

Tile Installer

Fidelina Tile
05.1990 - Current

High School -

Miami Dade High School
AUGUSTO C OCON