Augusto Garcia
Renton,WA
Summary
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Dependable Order Puller with superior knowledge of Garden and Building Materials packaging and warehouse safety procedures. Adept at paying close attention to order details and maintaining efficiency after long hours. Successful at using Order picker, and certified in forklift use.
Overview
23
23
years of professional experience
Work History
Banquet Server
Hyatt Regency Bellevue
12.2008 - 08.2020
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Arranged food, utensils and condiments on trays to serve meals with necessary items
- Inspected dishes and utensils for cleanliness
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Replenished condiments and other supplies at tables and service bars
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Supported needs of 40- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
Order Puller
The Home Depot Store # 4705
02.2006 - 11.2008
- Checked each order for completeness and accuracy.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Loaded and unloaded freight containers and deliveries.
- Inventoried warehouse stock.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Safeguarded products in storage to protect from spills and damages
- Inspected machinery and equipment to determine functionality and performance.
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
- Received returns of damaged and incorrect orders to process replacements.
Banquet Server
Hyatt Regency Tech Center
08.2003 - 02.2006
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Handled food and beverage orders for up to 40 guests, delivering prompt and friendly service
- Worked with banquet manager to coordinate event set up and schedule
- Responded to guest inquiries and requests promptly and courteously
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Adhered to all health and safety regulations while serving food and beverages
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Handled food and beverage orders for up to 40 guests, delivering prompt and friendly service
- Answered guest questions about event plans and food service choices
- Adjusted service based on customer requests and kitchen readiness
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Arranged food, utensils and condiments on trays to serve meals with necessary items
- Inspected dishes and utensils for cleanliness
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Replenished condiments and other supplies at tables and service bars
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms
Order Puller
The Home Depot Store #1528
05.2003 - 02.2006
- Checked each order for completeness and accuracy.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Loaded and unloaded freight containers and deliveries.
- Inventoried warehouse stock.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Palleted large shipments efficiently.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Banquet Server Event
Omni Hotels & Resorts
11.2000 - 12.2001
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
Steward Supervisor
Omni Hotels & Resorts
01.2000 - 10.2000
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal
- Maximized team productivity by expertly delegating tasks to kitchen staff
- Controlled food costs and managed inventory
- Served consistent portions following recipes and control standards
- Planned and executed promotions and special events in close collaboration with management
- Set and oversaw weekly and special event menu plans
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement
Housekeeping Houseman/Housekeeping Supervisor/Laundry Supervisor
Adams Mark Hotel
09.1997 - 01.2000
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Some College (No Degree) - 8 Th Semester in Law School
University of San Carlos De Guatemala
Guatemala. C.A.Skills
- Food Handlers License and Alcohol Servers Certification
- Customer Order Manag
- Dining Crew Workflow Optimization
- Table Setting Arrangements
- Customer Order Management
I like hiking, swiming and travel.
I like to explore different places around mountains,lakes ,rivers every where I go ; I think it doesn't matter how in shape you are, you always take benefits with a little walk. About swimming oh well is part of my relaxing time; help me to take any stress away . And travel Very simple ...Is great to know new places and new people.
Timeline
Banquet Server
Hyatt Regency Bellevue
12.2008 - 08.2020
Order Puller
The Home Depot Store # 4705
02.2006 - 11.2008
Banquet Server
Hyatt Regency Tech Center
08.2003 - 02.2006
Order Puller
The Home Depot Store #1528
05.2003 - 02.2006
Banquet Server Event
Omni Hotels & Resorts
11.2000 - 12.2001
Steward Supervisor
Omni Hotels & Resorts
01.2000 - 10.2000
Housekeeping Houseman/Housekeeping Supervisor/Laundry Supervisor
Adams Mark Hotel
09.1997 - 01.2000
Some College (No Degree) - 8 Th Semester in Law School
University of San Carlos De Guatemala
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