Augustus Bertolini
Sacramento,CA
Summary
Experienced in locating merchandise to fulfill orders and suggesting suitable alternatives for out-of-stock items. Personable and skilled shopper with a strong focus on sales and organization. Possess excellent skills in providing exceptional customer service. Dedication with establishing lasting relationships with loyal customers and ensuring their satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Online Grocery Pickup
Walmart
03.2023 - 07.2024
- Prepare customer orders in a timely manner and care.
- Paying attention to product details such as expiration dates and visible quality.
- Locate items in the unloading dock or backroom if need be to ensure accuracy in department quotas.
- Answer customer calls for "check in"s and/or damage control for any mishaps during delivery.
- ATC (Air Traffic Controller [pre-supervisor role]): Direct coworkers to keep workflow moving, bounce around to specific areas when needed to improve times for order dispensing to customers and delivery drivers. Ensure quality checks are complete, employees are constantly working to improve our organization and help other departments in downtime.
- Resolve any technical issues and in person customer issues.
- Oversee any "no item located" picks, also substituted items and find or replace the item to ensure accuracy, customer satisfaction, and meet daily percents standards.
- Use multiple apps to sort backroom shipments, salesfloor locations, monitoring coworkers' efficiency, upcoming customer/driver arrivals, customer order details.
Assistant Manager
Dunkin Donuts LLC
04.2022 - 03.2023
- Coordinated shift change: midday to closing.
- Scheduled coworkers, managed all cash in store including logging/sorting deposits daily.
- Kept track of product in store including expiration dates and labeling any deliveries to store.
- Assisted in any customer complaints including deescalating any situations that arose.
- Solved any technical issues with POSs (point of sale), problems with kitchen display screens, post shift difficulties including uneven register tills.
Shift Leader
Sonic Drive-In
01.2021 - 03.2022
- Skating carhop, preformed open/close duties, closed out carhops, ran expo station, general restock
Bakery Manager, HR Assistant
Bishop's Pumpkin Farm
08.2019 - 11.2019
- Assisted in placing applicants for interviews, interviewed roughly thirty or more Microsoft Word possible candidates during each of our mass hiring events (roughly five to seven hiring events) Schedule twenty-five employees for cashier, barista, and baker positions with included training
- Online ordering to restock the bakery through Sysco, Rob Ross, Crystal Farms, Smart and Final, Sam's Club, Crystal Creamery
- Learned to simplify and innovate to increase productivity and sales
- Trained in how to properly store product and how to appropriately care and sanitize the work area and tools
- Bishop's Pumpkin Farm (Seasonal)
Administrative Assistant
Crippen and Associates
02.2019 - 04.2019
- Similar admin responsibilities to prior tax season in2018
- Crippen and Associates (Seasonal)
Cashier Supervisor/Customer Service/Human Resources
Bishop's Pumpkin Farm
07.2018 - 11.2018
- De-escalated heated situations with customers by comprising or sympathizing to obtain a positive outcome for the customer and the company
- Provided information to customers through telephone calls as needed
- Promoted to Human Resources assistant
- Assisted in interviewing and hiring roughly five hundred employees
- Trained all employees on new Clover Cashier system for2018 season
- Safely handled and organized confidential customer and employee paperwork
- Also performed job duties listed in my2017 job listing below for Bishop's
- Bishop's Pumpkin Farm (Seasonal)
Administrative Assistant
Crippen and Associates
02.2018 - 07.2018
- Worked temporary position during and after tax season
- Responsible for confidential client information
- Extensive and stressful days leading up to and beyond tax deadlines
- Assisted clients over the telephone and in person with tax sensitive questions
- Clerical processing and organizing of tax returns
- Crippen and Associates (seasonal)
Tour Guide
Bishop's Pumpkin Farm
04.2018 - 05.2018
- Required to learn massive amounts of information in a short period of time to be able to answer any possible questions
- Gave exciting educational tours for young children and their parents at the farm
- Tours and follow-up questions lasted approximately one hour, with each tour consisting of thirty to fifty students and parents, three separate tours per day
- Bishop's Pumpkin Farm (Seasonal)
Cashier Supervisor/Customer Service Representative
Bishop's Pumpkin Farm
08.2017 - 11.2017
- Scheduled twenty plus employees weekly
- Responsible for large amounts of money being transferred and accounted for between cashiers and main office
- Required to standing/walking for long periods of times
- Aided cashiers in maintaining a positive customer service atmosphere
Cashier/Attractions Employee
Bishop's Pumpkin Farm
08.2015 - 11.2016
- Customer service and safety supervisor
- Occasional second hand to the supervisor being a break/lunch cashier on busy days
- Assisted customers in serious manners such as separation of parent/child and guiding lost groups out of our maze attraction
Education
High school diploma - General education
Wheatland High School
Wheatland, CA06.2015
Skills
- I have six plus years of customer service including three years of supervising and scheduling twenty plus employees I can efficiently work under stressful situations
- Clover Cash Register System situations and succeed at any tasks given in a quick and secure manner
- Scheduling on different websites
- Administrative Experience
- Employee Orientation
- Recruiting
- Stocking
- Interviewing
- Human Resources/HR Management
- Management
Certification
- CA Driver's License
- ServSafe Food Handler's Certification (April 2022)
Timeline
Online Grocery Pickup
Walmart
03.2023 - 07.2024
Assistant Manager
Dunkin Donuts LLC
04.2022 - 03.2023
Shift Leader
Sonic Drive-In
01.2021 - 03.2022
Bakery Manager, HR Assistant
Bishop's Pumpkin Farm
08.2019 - 11.2019
Administrative Assistant
Crippen and Associates
02.2019 - 04.2019
Cashier Supervisor/Customer Service/Human Resources
Bishop's Pumpkin Farm
07.2018 - 11.2018
Tour Guide
Bishop's Pumpkin Farm
04.2018 - 05.2018
Administrative Assistant
Crippen and Associates
02.2018 - 07.2018
Cashier Supervisor/Customer Service Representative
Bishop's Pumpkin Farm
08.2017 - 11.2017
Cashier/Attractions Employee
Bishop's Pumpkin Farm
08.2015 - 11.2016
High school diploma - General education
Wheatland High School