AUGUSTUS JACKSON KOUFIE
Woodbridge
Summary
Dynamic professional with a proven track record at Amazon, excelling in problem-solving and customer service. Recognized for enhancing operational efficiency . Skilled in utilizing technology to streamline processes and improve team performance, demonstrating strong attention to detail and effective communication.
Overview
10
10
years of professional experience
Work History
Amazon Associate FC
Amazon
06.2021 - Current
- VNA Operator
- Dock PG
- Amazon Amnesty Floor Monitor (AFM)
- Rodeo
- Yard Management
- Loaded and unloaded delivery trucks promptly for further distribution.
- Stowing , Picking, Packing (SLAM)
- Inbound problem solving
- Learning Ambassador
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
Data and Call Center Administrator
ICGC
09.2015 - 02.2021
- Improved customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time by effectively utilizing resources and developing solutions for common customer issues.
- Ensured compliance with industry regulations by diligently monitoring calls and providing regular feedback to agents on areas for improvement.
- Evaluated employee performance through ongoing assessments, identifying strengths and opportunities for growth within the team.
- Maintained and updated records, reports, files, and communication information.
- Conducted regular audits of agent interactions, ensuring adherence to established guidelines for call handling etiquette.
- Participated in cross-functional initiatives aimed at improving overall company performance, contributing valuable insights from the call center perspective.
Education
Bachelor of Arts - Geography And Develpment
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana, West Africa07-2014
Skills
- Problem-solving
- Customer service
- Computer Skills
- Attention to detail
Timeline
Amazon Associate FC
Amazon
06.2021 - Current
Data and Call Center Administrator
ICGC
09.2015 - 02.2021
Bachelor of Arts - Geography And Develpment
Kwame Nkrumah University of Science And Technology