Augustus Jackson Koufie
Woodbridge,VA
Summary
Experienced security officer with over a year of experience providing security and protection for various types of clients, including residential and commercial properties. Excellent observational skills and ability to work in high-stress environments. Possess strong communication and interpersonal skills with excellent de-escalation competencies. Possess good leadership skill acquired through years of being in supervisory and leadership roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Lead
Granules Consumer Health
08.2023 - Current
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised warehouse operations by managing employees during shifts.
- Trained employees on equipment operation and safety protocols.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Acted as liaison between company departments and warehouse teams.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Operated powered industrial trucks to move heavy boxes.
Security Officer
Allied Universal
04.2022 - 08.2023
- Maintained security and safety of the premises by conducting patrols, monitoring surveillance equipment, and responding to alarms
- Checked and verified the identity of individuals entering the premises and restricted access to unauthorized personnel
- Provided excellent customer service by responding to inquiries, providing directions, and assisting with special requests
- Completed accurate and detailed reports of incidents and daily activities
- Conducted regular patrols and inspections of the property to ensure safety and security
- Responded promptly to alarms, emergency situations, and requests for assistance
- Collaborated with local law enforcement and emergency responders as needed
- Maintained accurate records of incidents, safety and security concerns, and daily activities
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Marketing and Customer Relations Officer
Dandetex water co
07.2015 - 12.2017
- Responded to inbound calls, providing service information and resolving customer inquiries especially on sales
- Handled escalated calls, diffusing high-tension situations and ensuring customer satisfaction while adhering to company policies
- Documented customer interactions accurately and writing reports as needed
- Collaborated with team members to meet and exceed service level targets
- Managed customer relations on ongoing basis to maximize customer retention.
- Produced and implemented customer satisfaction guarantee program which directly resulted in high increase in sales
Education
Master of Arts - Religious Studies
Central University
Kumasi, Ghana . West AfricaBachelors - Geography and Development
KNUST
CSC - Cyber Security
Northern Virginia Community College
01.2025
Skills
- Good computer skills
- Excellent observation skills
- Strong communication and interpersonal skills
- Ability to work in high-stress environments
- Knowledge of safety and security protocols
- Proficiency in computer applications and report writing
Certification
- Active DCJS Armed Security Officer
- Active DCJS Unarmed Security Officer
- Alarm Respondent
- First Aid
- CPR
- AED
Timeline
Warehouse Lead
Granules Consumer Health
08.2023 - Current
Security Officer
Allied Universal
04.2022 - 08.2023
Marketing and Customer Relations Officer
Dandetex water co
07.2015 - 12.2017
Bachelors - Geography and Development
KNUST
CSC - Cyber Security
Northern Virginia Community College
- Active DCJS Armed Security Officer
- Active DCJS Unarmed Security Officer
- Alarm Respondent
- First Aid
- CPR
- AED
Master of Arts - Religious Studies
Central University
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