Augustus Little
Canton,Georgia
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Publix Supermarkets Store
Carrollton, GA
05.2020 - Current
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
- Assisted staff with resolving complex customer issues, and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Sales Associate
GNC Live Well
Carrollton, GA
08.2022 - 09.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
Education
BBA - Business Management
University of West Georgia
Carrollton, GA05-2026
Skills
- Team Building and Leadership
- Handling Escalations
- Time Management
- Performance Evaluations
- Problem-Solving
- Continuous Improvement
- Delegating Work
- Decision-Making
Timeline
Sales Associate
GNC Live Well
08.2022 - 09.2023
Customer Service Supervisor
Publix Supermarkets Store
05.2020 - Current
BBA - Business Management
University of West Georgia