Augustus Rodriguez
Fort Irwin,California
Summary
Skilled in troubleshooting and problem-solving, I enhanced mission operations along side a team within the Army, streamlining processes and significantly boosting efficiency. My expertise in equipment repair and knack for fostering teamwork led to successful collaborations and training sessions. Along with being a well trained TSM-800 Operator, enhancing mission operations and training efficiency. Expert in preventative maintenance and effective communication. Skilled in teamwork and collaboration, consistently achieving high-quality results.
Overview
4
4
years of professional experience
Work History
General Emplyee
Popeyes Louisiana Kitchen Inc.
03.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted Management with returns, refunds and resolving transaction issues.
15M - MQ-1 Repairer
Army
03.2021 - Current
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
- Learned about database entries for maintenance tasks that were completed throughout the work day.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Repaired and maintained wide range of small and large appliances successfully.
Production Control Clerk
Army
01.2023 - 01.2024
- Improved production efficiency by streamlining workflow processes and implementing new scheduling systems.
- Developed strong relationships with suppliers to secure timely delivery of goods.
- Conducted regular audits of inventory levels to identify discrepancies early on, minimizing risk of stockouts or excess inventory holding costs.
- Oversaw the maintenance of equipment records to ensure proper servicing schedules were followed for optimal machine performance and reduced downtime.
- Supported quality control efforts by carefully reviewing completed work orders for accuracy and completeness.
- Facilitated smooth transitions between shifts by accurately documenting daily activities, issues, and resolutions in detailed shift reports.
- Optimized storage space utilization by reorganizing storage layouts based on product demand patterns and redundant maintenance tasks.
- Worked with Senior enlisted and Officers to plan and coordinate maintenance tasks.
- Reviewed production plans to identify and report potential risks.
TSM-800 Operator
Army
01.2024 - Current
- Set up and conducted mission operations with a prototype quad copter swarm drone (TSM-800) in a field like environment.
- Trained other individuals in mission operations on TSM-800.
- Trained along side foreign allies on field operations.
- Planned and executed test demonstrations for foreign allied Senior Officers and contractors.
Education
High School Diploma -
IDEA Edinburg College Prep
Edinburg, TX06.2019
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Efficient multitasking
- Effective Communication
- Valid Driver's License
- Heavy Lifting
- Hand-Eye Coordination
- Flexible Schedule
- Analytical Thinking
- Issue Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
TSM-800 Operator
Army
01.2024 - Current
Production Control Clerk
Army
01.2023 - 01.2024
15M - MQ-1 Repairer
Army
03.2021 - Current
General Emplyee
Popeyes Louisiana Kitchen Inc.
03.2020 - 04.2021
High School Diploma -
IDEA Edinburg College Prep