Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Augustus Rodriguez

Fort Irwin,California

Summary

Skilled in troubleshooting and problem-solving, I enhanced mission operations along side a team within the Army, streamlining processes and significantly boosting efficiency. My expertise in equipment repair and knack for fostering teamwork led to successful collaborations and training sessions. Along with being a well trained TSM-800 Operator, enhancing mission operations and training efficiency. Expert in preventative maintenance and effective communication. Skilled in teamwork and collaboration, consistently achieving high-quality results.

Overview

4
4
years of professional experience

Work History

General Emplyee

Popeyes Louisiana Kitchen Inc.
03.2020 - 04.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted Management with returns, refunds and resolving transaction issues.

15M - MQ-1 Repairer

Army
03.2021 - Current
  • Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
  • Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
  • Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
  • Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
  • Learned about database entries for maintenance tasks that were completed throughout the work day.
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Repaired and maintained wide range of small and large appliances successfully.

Production Control Clerk

Army
01.2023 - 01.2024
  • Improved production efficiency by streamlining workflow processes and implementing new scheduling systems.
  • Developed strong relationships with suppliers to secure timely delivery of goods.
  • Conducted regular audits of inventory levels to identify discrepancies early on, minimizing risk of stockouts or excess inventory holding costs.
  • Oversaw the maintenance of equipment records to ensure proper servicing schedules were followed for optimal machine performance and reduced downtime.
  • Supported quality control efforts by carefully reviewing completed work orders for accuracy and completeness.
  • Facilitated smooth transitions between shifts by accurately documenting daily activities, issues, and resolutions in detailed shift reports.
  • Optimized storage space utilization by reorganizing storage layouts based on product demand patterns and redundant maintenance tasks.
  • Worked with Senior enlisted and Officers to plan and coordinate maintenance tasks.
  • Reviewed production plans to identify and report potential risks.

TSM-800 Operator

Army
01.2024 - Current
  • Set up and conducted mission operations with a prototype quad copter swarm drone (TSM-800) in a field like environment.
  • Trained other individuals in mission operations on TSM-800.
  • Trained along side foreign allies on field operations.
  • Planned and executed test demonstrations for foreign allied Senior Officers and contractors.

Education

High School Diploma -

IDEA Edinburg College Prep
Edinburg, TX
06.2019

Skills

  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Troubleshooting
  • Efficient multitasking
  • Effective Communication
  • Valid Driver's License
  • Heavy Lifting
  • Hand-Eye Coordination
  • Flexible Schedule
  • Analytical Thinking
  • Issue Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

TSM-800 Operator

Army
01.2024 - Current

Production Control Clerk

Army
01.2023 - 01.2024

15M - MQ-1 Repairer

Army
03.2021 - Current

General Emplyee

Popeyes Louisiana Kitchen Inc.
03.2020 - 04.2021

High School Diploma -

IDEA Edinburg College Prep
Augustus Rodriguez