Augustus Swilley
Willis,TX
Summary
Innovative and goal-oriented Operations manager committed to professional development and expert leadership of business management. Comfortable leading and working with individuals from broad array of backgrounds and cultures. Adaptable to changing business needs and market conditions. Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Northlake Tree Service
05.2020 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Inside Sales Account Representative
Special Metals
01.2018 - 04.2020
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Created and updated customer accounts with relevant information.
- Set up new accounts, established customer credit, and set up payment methods.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Deckhand
Blessey Marine
03.2016 - 12.2018
- Handled and disposed of chemicals and hazardous or caustic materials in compliance with safety data sheets.
- Shifted, dropped and picked up over 100 barges.
- Laid and transferred rigging, safely handled lines and checked tow for 5 vessels.
- Collaborated with Boat captain to keep detailed inventory records and replenish supplies.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
Service Member
United States Army
11.2009 - 05.2015
- Managed squad of 20 members engaged in fuels reduction projects and wildland fire situations.
- Supervised engine crew and reviewed completed work for accuracy, safety and quality.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on daily basis.
Education
Bachelor of Science - Business Management
Sam Houston State University
Huntsville, TX 01.2020 - 05.2024
Skills
- Problem Anticipation and Resolution
- Team Leadership
- Assignment Delegation
- Materials Planning and Logistics
- Inventory Tracking and Management
- Incidents management
- Decision-Making
Accomplishments
Received Meritorious Service Award for outstanding and exceptional leadership in support of Operation New Dawn and Iraqi Freedom.
Received the Army Good Conduct Medal for distinguishing myself by exemplary behavior, efficiency and fidelity during a specified period of continuous enlisted active service
Received the Army Commendation Medal for distinguishing myself by heroism, meritorious achievement or meritorious service.
Received the Iraq Campaign Meal for service within Iraq or surrounding waters between March 19, 2003 to a date yet to be determined.
Received the Combat Action Badge for having been engaged by enemy forces during the wars in Iraq.
Established a customer base of 40 accounts for newly-created division in 2 years.
Timeline
Operations Manager
Northlake Tree Service
05.2020 - Current
Bachelor of Science - Business Management
Sam Houston State University
01.2020 - 05.2024
Inside Sales Account Representative
Special Metals
01.2018 - 04.2020
Deckhand
Blessey Marine
03.2016 - 12.2018
Service Member
United States Army
11.2009 - 05.2015
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