Augustus Walter Burgo
Carrboro,USA
Summary
Versatile and detail-oriented professional with a track record of managing complex workflows, improving user experiences, and delivering consistent, high-quality outcomes in fast-paced environments. Adept at translating creative concepts into operational processes, building strong client relationships, and collaborating across disciplines to meet organizational goals. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Volunteer
Club Nova
Carrboro, NC
09.2024 - Current
- Facilitated one-on-one and group peer support sessions, fostering emotional safety, mutual respect, and recovery-oriented dialogue.
- Drew from lived experience with schizoaffective disorder to offer empathetic, nonjudgmental support, and model resilience in navigating mental health challenges.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Supported fundraising efforts through event planning and participant engagement.
Customer Experience Specialist
Deep Roots Market Co-op
Greensboro, NC
01.2021 - 01.2023
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
- Assisted in designing new strategies for improving the overall customer journey.
- Maintained records of all interactions with customers in a database system.
Customer Experience Specialist
Petsmart
Greensboro, NC
01.2017 - 01.2018
- Coordinated with other departments to ensure timely resolution of customer inquiries.
- Trained new customer service staff on best practices and company policies.
- Provided detailed product information and assistance to customers, improving product understanding.
Education
Associate in Arts (AA) - Studio Art
UNIVERSITY OF NORTH CAROLINA
Greensboro01.2021
Skills
- Customer relationship management
- Customer engagement strategies
- Cross-department collaboration
- Training and development
- Active listening
- Emotional intelligence
- Data entry
- Time management
- Cultural awareness
Languages
English, Fluent
Affiliations
- In my free time, I am developing a video game with an emphasis on exploration, education, and cultural awareness.
References
References available upon request.
Timeline
Volunteer
Club Nova
09.2024 - Current
Customer Experience Specialist
Deep Roots Market Co-op
01.2021 - 01.2023
Customer Experience Specialist
Petsmart
01.2017 - 01.2018
Associate in Arts (AA) - Studio Art
UNIVERSITY OF NORTH CAROLINA
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