Summary
Overview
Work History
Education
Skills
Timeline
Generic

Auh'Meya Gipson

Dallas,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.

Overview

7
7
years of professional experience

Work History

Collections Agent

Flagship Credit Acceptance
10.2024 - 04.2025
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.

Escalations Collections Specialist

Goldman Sachs Bank USA
08.2021 - 09.2024


  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
  • Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Responded promptly to customer inquiries regarding their accounts status.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.

Collections Representative

ONIT Home Service
04.2018 - 08.2021
  • Researched account information to ensure accuracy of records.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Utilized skip tracing techniques to locate hard-to-find debtors.
  • Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.

Education

High school -

Skills

  • Data Entry
  • Data Collection
  • CRM Software
  • Critical Thinking
  • Documentation
  • Multi-Task Management
  • Typing 40 WPM
  • Customer Service
  • Fraud Detection
  • Debt negotiation
  • Fair debt practices

Timeline

Collections Agent

Flagship Credit Acceptance
10.2024 - 04.2025

Escalations Collections Specialist

Goldman Sachs Bank USA
08.2021 - 09.2024

Collections Representative

ONIT Home Service
04.2018 - 08.2021

High school -

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Auh'Meya Gipson