Jesus Lisea
Anaheim,CA
Summary
As a Lead Busser at Hilton, I excelled in a fast-paced environment, enhancing dining experiences by ensuring swift table turnovers and maintaining cleanliness. My ability to multitask and foster strong client relations significantly contributed to improved customer satisfaction. Skilled in both dishwashing and effective communication, I consistently met high standards of service, even during peak hours.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Busser
Hilton
Anaheim, California
02.1995 - Current
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Responded promptly to complaints or requests from patrons or staff members.
- Greeted guests and provided them with menus.
- Promptly cleared away dirty dishes from tables while ensuring that no spills occurred.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Education
High School Diploma -
Francisco Imadero
Michoacan Mexico 07-1985
Skills
- Efficient table clearing
- Turning tables
- Table reset
- Fast-paced environment
- Dining room cleaning
- Multitasking and organization
- Strong client relations
- Table bussing
- Plate carrying techniques
- Working under pressure
- Dishwashing and sanitization
- Tray balancing
- Mentoring
- Quality control
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- employee of the month x3
- mix champon team of the year
- 10 year award
- 20 year award
- 30 year award
Certification
food handlers
Timeline
Lead Busser
Hilton
02.1995 - Current
High School Diploma -
Francisco Imadero