Au'Jah Wynn
Orange,NJ
Summary
Dynamic personal shopping expert with a proven track record at luxury e-commerce brands, excelling in personalized shopping experiences, and customer retention strategies. Leveraging analytical skills and trend forecasting, I consistently exceed sales targets while fostering strong client relationships. Passionate about creating tailored solutions that elevate brand visibility and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Founder & Personal Shopping Consultant
N/Season.Studio
New York, NY
01.2024 - Current
- Lead personalized wardrobe styling and bridal curation services, currently styling a bride for her Fall 2025 wedding.
- Create digital lookbooks, mood boards, and seasonal edits tailored to each client’s aesthetic and lifestyle.
- Produce engaging content on TikTok and Instagram to grow brand visibility and attract new clients.
- Use Canva and Wix for brand assets and website management.
- Provide one-on-one virtual consultations, leveraging trend knowledge and client preferences to build trust and long-term relationships.
VIP Account Manager - Personal Shopper
Olivela
New York, NY
06.2021 - 01.2024
- Oversaw a high-touch customer experience across digital platforms for a luxury e-commerce retailer.
- Implemented a feedback strategy that increased satisfaction scores by 30% within six months.
- Managed post-purchase communication and retention through Zendesk and Klaviyo.
- Collaborated cross-functionally to develop service training modules that improved first-call resolution by 25%.
- Analyzed service trends and social KPIs via Sprinklr to identify content and support opportunities.
- Launched the 'Chic of the Week' SMS text through the Attentive platform, which converted 62.1% through the iOS platform and produced $57,578 in revenue on the first day.
Senior Personal Shopper
Oscar de la Renta
New York, NY
02.2020 - 06.2021
- Partnered with boutique teams to coordinate fittings and styling appointments for weddings and galas.
- Successfully exceeded 156,000 in the first week of selling, and assisted the digital team with hitting our monthly target.
- Organized biweekly meetings with buyers, merchandisers, and boutique managers on high-level requests and new inventory.
- Effectively managed marketplace order allocation: Amazon, Farfetch, Orchard Mile, BorderX, Facebook, Maisonette.
- Optimized sales with personalized, high-tech services through curated edits, bespoke 1:1 edits, and consistent outreach via all communication platforms to offer product and sizing information, showroom photos, and seasonal designer lookbooks.
Digital Assistant Personal Shopper
Net-A-Porter
New York, NY
08.2018 - 02.2020
- Developed a supporting relationship with the Personal Shopping team's client base and acted as the point of contact in the absence of any of the Personal Shoppers.
- Hosted clients at exclusive in-office events during NYFW for both Fall and Spring.
- One of four personal shoppers selected to coordinate a shopping event in the Hamptons, hosted by our top EIP client, which generated $70,450 in sales.
- Worked collaboratively with the Marketing and Client Relations teams to create special events that would generate business from our new and existing clients.
- Created dedicated emails for 300 EIP clients, with product images, product details, and pricing.
- Owned the size and fit report to analyze the voice of the client and address concerns by providing feedback and solutions to management.
Customer Solutions Specialist
Net-A-Porter
Mahwah, NJ
03.2017 - 08.2018
- Achieved sales targets and surpassed sales goals by 181% in the 2017 fiscal year.
- Attended regular meetings with other Customer Solutions Specialists to discuss strategies for enhancing the overall customer experience.
- Monitored social media channels for incoming questions or comments from customers, and responded accordingly.
- Facilitated clienteling experiences across all NET-A-PORTER Group channels, including MR PORTER, THE OUTNET, and Jimmy Choo.
- Selected by the Director of Customer Care to join the Fashion Reporters Program, where I presented our team with new information received from luxury brands.
Education
Intro To Image Consulting
Fashion Institute of Technology
New York, NY04-2024
Bachelor of Arts - Mass Communications
William Paterson University of New Jersey
Wayne, NJSkills
- Microsoft Office proficiency
- Analytical and problem-solving skills
- CRM software expertise
- Customer retention strategies
- Personalized shopping experiences
- Sales strategy development
- Trend forecasting techniques
- Social media marketing
- Customer acquisition strategies
- Entrepreneurial leadership
Languages
Spanish
Professional
Certification
Foundations of Digital Marketing & E- Commerce - Coursera
Learning to Write Marketing Copy - LinkedIn Learning
Accomplishments
- Fashion Reporters Program - 2018 - Net-A-Porter
- Future Nordstrom Leaders Program - 2016- Nordstrom
Timeline
Founder & Personal Shopping Consultant
N/Season.Studio
01.2024 - Current
VIP Account Manager - Personal Shopper
Olivela
06.2021 - 01.2024
Senior Personal Shopper
Oscar de la Renta
02.2020 - 06.2021
Digital Assistant Personal Shopper
Net-A-Porter
08.2018 - 02.2020
Customer Solutions Specialist
Net-A-Porter
03.2017 - 08.2018
Bachelor of Arts - Mass Communications
William Paterson University of New Jersey
Intro To Image Consulting
Fashion Institute of Technology