Summary
Work History
Education
Skills
Timeline
Generic

Aujahne Sampson

San Leandro,CA

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Work History

Customer Care Representative

Hyundai Motors
  • Assisted customers with inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints effectively through active listening and problem-solving techniques.
  • Utilized CRM software to document interactions and track customer feedback for service improvement.
  • Collaborated with team members to enhance service delivery and maintain a positive customer experience.

Appointment Scheduler

Progistics Distribution
  • Coordinated appointment schedules for efficient operational workflow and resource allocation.
  • Managed communication between clients and team members to ensure timely scheduling and updates.
  • Utilized scheduling software to optimize appointment times and minimize conflicts.
  • Assisted in training new staff on scheduling protocols and software usage.

Legal Administrative Assistant

Law Offices of Mark A Kirkorsky
  • Managed case files and maintained organized records for legal documents and correspondence.
  • Assisted attorneys with preparation of legal documents, including briefs, motions, and contracts.
  • Coordinated scheduling of client meetings, court appearances, and depositions efficiently.
  • Conducted preliminary research on legal issues to support case preparations and strategies.

Customer Service Representative

Frontier Airlines
  • Assisted customers with inquiries, ensuring timely resolution of issues and maintaining high satisfaction levels.
  • Processed ticketing transactions efficiently, utilizing reservation systems to enhance user experience.
  • Collaborated with team members to streamline communication, improving response times for customer service requests.
  • Developed knowledge of airline policies and procedures, providing accurate information to passengers during interactions.

Captioning Assistant

CaptionCall
  • Assisted in creating accurate captions for live broadcasts and recorded content.
  • Collaborated with team members to ensure timely delivery of captioning projects.
  • Researched terminology and context for specialized topics to enhance caption quality.
  • Reviewed and edited captions for grammatical accuracy and adherence to guidelines.

Education

University of Nevada, Las Vegas
Las Vegas, NV

Castro Valley High School
Castro Valley, CA
06-2016

Skills

  • Customer service
  • Data entry
  • Office administration
  • File management
  • Calendar management
  • Proofreading
  • Meeting deadlines
  • Remote work capabilities
  • Guest relations
  • Complaint handling
  • Relationship building
  • Payment processing

Timeline

Customer Care Representative

Hyundai Motors

Appointment Scheduler

Progistics Distribution

Legal Administrative Assistant

Law Offices of Mark A Kirkorsky

Customer Service Representative

Frontier Airlines

Captioning Assistant

CaptionCall

University of Nevada, Las Vegas

Castro Valley High School

Similar Profiles

CREATE PROFILE