AUJONETTE LEIGH
Summary
Customer Support and Operations Specialist with 8+ years of experience delivering high-volume customer service across healthcare, technology, logistics, and corporate environments. Proven ability to manage 100+ daily interactions, resolve complex issues, and maintain accurate documentation using CRM and case-management systems including Salesforce. Recognized for strong communication skills, empathy, attention to detail, and success in fast-paced remote environments.
Overview
12
12
years of professional experience
Work History
Customer Support Representative
Assa Abloy
08.2024 - 06.2025
- Delivered expert remote support for mechanical and smart-lock products, assisting customers with installation, programming, and troubleshooting.
- Managed high-volume customer cases in Salesforce, ensuring accurate documentation, follow-ups, and timely resolution.
- Handled order processing, returns, warranty claims, and delivery issues while maintaining a customer-focused approach.
- Provided chat and written support to resolve consumer inquiries efficiently and professionally.
- Collaborated with cross-functional teams to resolve escalations and improve overall service workflows.
Call Center Representative
Truepill
04.2024 - 07.2024
- Conducted 100+ outbound calls daily to patients discharged from emergency rooms to coordinate phone consultations.
- Handled inbound patient calls regarding ER visits and follow-up care.
- Performed accurate data entry and maintained patient records while adhering to confidentiality standards.
- Utilized switchboard phone systems in a fast-paced healthcare call center environment.
Customer Service Representative
HealthNet
04.2023 - 02.2024
- Responded to member inquiries via phone, email, and chat regarding benefits, claims, and account issues.
- Supported high-volume inbound and outbound calls, including post-ER discharge follow-ups.
- Maintained accurate documentation of customer interactions and resolutions.
- Worked collaboratively with internal departments to resolve complex service issues and improve member satisfaction.
Customer Care Professional
Optum
11.2021 - 03.2023
- Provided inbound customer support to members regarding insurance benefits and eligibility.
- Assisted medical providers with authorizations, claims processing, billing inquiries, and payment adjustments.
- Investigated and resolved claims discrepancies while ensuring compliance with healthcare regulations.
- Updated member records and benefit renewals with a strong focus on accuracy and timeliness.
PSE Clerk
United States Post Office
09.2015 - 03.2022
- Scanned, sorted, and processed incoming and outgoing mail to ensure accurate delivery.
- Performed data entry and maintained precise records of postal operations.
- Dispatched outgoing mail in compliance with postal regulations and safety guidelines.
- Maintained productivity and accuracy in a fast-paced, deadline-driven environment.
Customer Service Representative
Regus Los Angeles
07.2013 - 07.2015
- Answered multi-line switchboard phones and greeted clients in a professional office setting.
- Provided administrative support including data entry, mail distribution, and client services.
- Assisted with internet and phone configuration for office clients.
- Supported social media advertising and front-office operations.
Education
HS Diploma -
Opportunities for Learning
Long Beach, CA06.2006
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT06-2026
Skills
- High-volume call handling (100 daily)
- Chat, phone, and written customer support
- Case management and escalation handling
- Order processing and issue resolution
- Salesforce, UJET, Five9, EnterpriseNow
- One Tool, Doc360, WAND, C-Portal
Customer Support & Operations
CRM & Technical Tools
- ICD-10, HCPCS, CPT coding
- Benefits verification and claims support
- Microsoft Office (Word, Excel, Outlook)
- Data entry, documentation accuracy
- Typing and professional phone etiquette
Healthcare & Insurance Knowledge
Administrative & Office
Timeline
Customer Support Representative
Assa Abloy
08.2024 - 06.2025
Call Center Representative
Truepill
04.2024 - 07.2024
Customer Service Representative
HealthNet
04.2023 - 02.2024
Customer Care Professional
Optum
11.2021 - 03.2023
PSE Clerk
United States Post Office
09.2015 - 03.2022
Customer Service Representative
Regus Los Angeles
07.2013 - 07.2015
HS Diploma -
Opportunities for Learning
Bachelor of Science - Business Administration And Management
Western Governors University