Summary
Overview
Work History
Education
Skills
Timeline
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Aujua Morrison

Dallas,TX

Summary

Sales, relations, marketing and business transactions are my best assets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Production Worker

Division Laundry
02.2023 - 08.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Adjusted machines to increase productivity for runs.

Customer Service Rep

TriWest Healthcare Alliance
03.2019 - 12.2022
  • Process authorizations
  • Build authorization
  • Add procedure codes to authorization
  • Add procedure codes to authorization
  • Fax referrals
  • Process secondary authorization request
  • Outbound calls to veterans
  • Outbound calls to providers
  • Inbound calls from providers regarding patients
  • Inbound calls from veterans following up with community care

Customer Service Representative

Elevate Recoveries
04.2016 - 11.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • 200-250 Calls per shift.

Education

High School Diploma -

Pathways High School
Denison, TX

Skills

  • Project Management
  • Customer Experience
  • Pricing Structures Knowledge
  • Marketing and Advertising

Timeline

Production Worker

Division Laundry
02.2023 - 08.2023

Customer Service Rep

TriWest Healthcare Alliance
03.2019 - 12.2022

Customer Service Representative

Elevate Recoveries
04.2016 - 11.2018

High School Diploma -

Pathways High School

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Aujua Morrison