Summary
Overview
Work History
Education
Skills
Timeline
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Aujuane Walker

Washington

Summary

Efficient and customer-orientated Manager with 3+ years of experience and a proven record of success in retail management. Excellent customer service, team leadership, marketing, and time management skills. Regularly exceeded monthly sales goals by up to 16% in 2021. Leader with a passion for developing strategic plans and building from high- performing teams to pursue a collective goal . skilled in collaborating with senior leadership to develop high-level priorities and drive operational success confident to impact success at all levels of organization .

Overview

5
5
years of professional experience

Work History

Special Police Officer

SecTek Inc.
05.2022 - Current
  • Was in charge of patrolling a commercial property and its parking garage
  • Alerted emergency personnel Type incidents and accidents that necessitated medical attention
  • Oversaw shift briefings to keep officers informed about important considerations such as properties to inspect and notable individuals in the area
  • Was in charge of monitoring the security camera system 24 hours a day, 7 days a week to ensure the safety of people and property
  • Provided the company with accurate verbal and written reports
  • Successfully implemented new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records, and operational agendas, which improved traceability.

Call Center Interviewer

NJM Insurance Group
05.2022 - 08.2022
  • Find and attract qualified applicants for open positions
  • Review resumes focusing on skills matching up best to the requirements at hand and interview candidates until they find just what an employer is looking for
  • Filled 200 positions within the first 3 months of hire, meeting deadline.

Special Police Officer

iGlobal Security Group
05.2022 - 07.2022
  • Used X-ray machines, metal detectors, and Garrett wands to inspect all luggage
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior
  • Was in charge of patrolling a commercial property and its parking garage
  • Was in charge of securing a level 5-secured compound that housed more than employees
  • Any unusual behavior was noted and followed up on
  • Kept an eye on alarm systems to see if there were any unauthorized entries into restricted areas.

Medical Billing Specialist

Gerald Family Care Pc
01.2022 - 05.2022
  • Collaborated with a group of registered nurses to ensure the overall health of all patients
  • Was in charge of collecting unpaid bill claims from debtors' estates
  • Carefully assessed and confirmed benefits and eligibility
  • Completed all necessary claim paperwork, documentation, and system entry with precision
  • Oversaw and directed all aspects of financial operations, including budgeting, authorizing expenditures, accounting, setting service rates, and coordinating financial reporting
  • Was in charge of a caseload of 20 clients, providing them with education, treatments, IV therapy, venipuncture, and wound care
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams
  • Maintained and updated a collections tracking spreadsheet to help organize payment information
  • Assessed patients' financial situations and devised payment plans that met their needs.

Field Manager

ProVantage Corporate Solutions LLC.
09.2021 - 12.2021
  • Oversee the day-to-day operations and management of multiple retail staffing projects with a focus on Nationwide big box retail stores; including, including, managing and training the on-site supervisors of each project
  • Kept track of key performance indicators and ensured that quality control procedures were followed
  • Did some research
  • Return-on-investment and profit-loss projections were evaluated
  • Answered Numbered calls per Timeframe to help customers with their questions and concerns
  • Took copious notes on the various office systems
  • Collaborated with marketing and communications teams on standardization, design, and production of marketing materials.

Kids department manger

ZARA
01.2021 - 08.2021
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Maintained positive customer relations by confronting issues head-on and taking effective corrective action
  • Identified and closed performance gaps by coaching and supervising subordinates
  • Actively collaborated with management to develop daily and weekly sales plans based on weekly sales trends
  • Oversaw inventory and receiving operations to ensure that optimal stock levels were maintained and that expected demands were met.

Store Manager

Starbucks
08.2020 - 12.2020
  • Counted cash drawers and made bank deposits
  • Built a new store from the ground up by hiring and training a capable team
  • Increased sales by creating and analyzing weekly inventory reports
  • I'm establishing a loyal customer base
  • Hired staff members who brought talent, enthusiasm, and experience to an already talented team by recruiting, interviewing, and hiring them
  • Examined performance data in order to track and measure productivity, progress toward goals, and activity levels
  • Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods.

Senior Assistant Store Manager

Sunglass Hut
02.2020 - 07.2020
  • Supervised play pace to ensure that all players on the golf course had a positive and memorable experience
  • Answered questions about store policies and concerns to support positive customer experiences
  • Went to networking and creative events in the community to find new talent and artistic works
  • Oversaw and managed operational and financial projects to ensure that they were completed on time and within budget
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.

Assistant Manager

Nandos
09.2019 - 01.2020
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
  • Worked with the team to improve efficiency on various projects
  • Am in charge of office administration and payroll
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Communicated with managers from other departments to maintain transparency
  • Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.

Administrative Support Clerk

Amazon Fresh
02.2019 - 08.2019
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
  • Initiated timely project management within budget constraints for multi-faceted problems involving executive leaders
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.

Telesales Executive

Banana Republic
09.2018 - 01.2019
  • Examined departmental documents to determine how they should be distributed and filed
  • Copied, logged, and scanned supporting documents before filing everything in the client's files
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
  • Created multimedia presentations that included video and text-synced depositions for better understanding
  • Double-checked the data's accuracy and integrity.

Education

Bachelor of Science - Cyber Security Forensic

DeVry University
Arlington Va
06.2024

Medical billing and insurance -

Prospect College
Washington, DC
01.2020

High School -

Anacostia High School
Washington, DC
01.2018

Skills

  • Customer service
  • Team leadership
  • Marketing
  • Time management
  • Documentation
  • Business operations
  • Supply replenishment
  • Credit and collections
  • Customer relations
  • Accurate money handling
  • Opening and closing procedures
  • Staff management
  • Mathematical aptitude
  • Hourly shift management
  • Personnel development
  • Training and development
  • Order management
  • Bank deposit procedures
  • Sale expertise
  • Goals and performance
  • Acute care expertise
  • Hospice philosophy understanding
  • Medicaid management information systems
  • Scheduling
  • Healthcare billing
  • ICD-9 forms
  • Payment processing
  • Budgets
  • MS Office
  • Organization
  • Supervisory training
  • Team management
  • Recruitment
  • Team building
  • Employee relations
  • Problem resolution
  • Communications
  • Training and mentoring
  • Candidate sourcing
  • Pre-employment screening

Timeline

Special Police Officer

SecTek Inc.
05.2022 - Current

Call Center Interviewer

NJM Insurance Group
05.2022 - 08.2022

Special Police Officer

iGlobal Security Group
05.2022 - 07.2022

Medical Billing Specialist

Gerald Family Care Pc
01.2022 - 05.2022

Field Manager

ProVantage Corporate Solutions LLC.
09.2021 - 12.2021

Kids department manger

ZARA
01.2021 - 08.2021

Store Manager

Starbucks
08.2020 - 12.2020

Senior Assistant Store Manager

Sunglass Hut
02.2020 - 07.2020

Assistant Manager

Nandos
09.2019 - 01.2020

Administrative Support Clerk

Amazon Fresh
02.2019 - 08.2019

Telesales Executive

Banana Republic
09.2018 - 01.2019

Bachelor of Science - Cyber Security Forensic

DeVry University

Medical billing and insurance -

Prospect College

High School -

Anacostia High School

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Aujuane Walker