Aulanah Glenn
Fullerton,CA
Summary
Dynamic and cheerful Hostess with expertise in greeting, seating, and guiding guests in a high-volume restaurant environment. Proven ability to manage dining reservations while effectively addressing guest requests and complaints. Known for a strong work ethic, fast learning capabilities, and a commitment to delivering exceptional service. Enthusiastic about creating memorable dining experiences and contributing to team success.
Overview
7
7
years of professional experience
Work History
Server/Hostess
Texas Roadhouse
- Current
- Answering phones and giving correct information
- Taking down guest information
- Coordinate large parties and seating of restaurants
- Knowledgeable of our menu
- Taking orders, running drinks and delivering food
- Upselling certain menu items and add ons
- Celebrating birthdays and special occasions
Hostess/Server
Dennys
Hesperia, CA
01.2022 - 09.2023
- Greeting new guest within 30 seconds of them walking in
- Seating guest and offering beverages while they wait to be served
- Check guest out at register
- Taking over the phone orders
- Greet guest and offer beverages while they look at the menu
- Offer any recommended meals and suggest add one
- Carry food to table on trays using a tray jack
- Checking up on guest throughout their meals and offering drink refills when need be
- Delivering check at the end of the meal as well as any to go containers
- Inviting them to dine with us again next time
Shift Leader
Cafe Rio
Fullerton, CA
10.2017 - 03.2020
- Shift managers duties included supervising employees during shifts while covering gym for each position during state mandatory breaks
- Balancing cash registers at the beginning and end of shifts and making necessary trips to the bank for deposits
- Monitor inventory levels and order items low on empty stocks
- Ensure that every team member is present during their planned shift
- Training all new employees on safety and FDA regulations
Front Desk Clerk
Marriott International hotel and resorts
Fullerton, CA
06.2018 - 11.2018
- Front desk clerk tasks are to greet guest upon check in and check it
- Schedule and perform requested wake up calls
- Answering phone calls both in and out of the property
- Maintaining an organ zine and inviting work space for guests and employees
- Addressing any and all questions in regards to services provided on the property
Education
B.A. -
California State University, Fullerton
11.2024
high school diploma -
Bloomington Christian SHigh school
Rialto, CA05.2016
Skills
- Guest complaint resolution
- Dining area maintenance
- Seating coordination
- Dining room management
- Dining room oversight
- Hospitality service expertise
- Strong interpersonal skills
- Effective customer upselling
- Front-of-house display creation
- Hospitality and accommodation
- Menu presentation
Personal Information
Age: 26
Timeline
Hostess/Server
Dennys
01.2022 - 09.2023
Front Desk Clerk
Marriott International hotel and resorts
06.2018 - 11.2018
Shift Leader
Cafe Rio
10.2017 - 03.2020
Server/Hostess
Texas Roadhouse
- Current
B.A. -
California State University, Fullerton
high school diploma -
Bloomington Christian SHigh school