Summary
Overview
Work History
Education
Skills
Timeline
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Aulbrey Elisha

Fredericksburg,VA

Summary

Accomplished Store Manager with a proven track enhancing store operations and exceeding sales targets through expert customer service and problem-solving skills. Skilled in multitasking and organization, adept at fostering customer relations and driving sales growth. Achieved consistent sales increases by implementing innovative strategies.

Overview

13
13
years of professional experience

Work History

Store Manager

Lids Hat World
05.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Furniture Sales Consultant

Ashley Furniture Outlet
04.2021 - 05.2023
  • Consistently exceeded monthly sales targets by utilizing a proactive approach to prospecting and maintaining strong client relationships.
  • Utilized CRM software to track customer interactions, enabling personalized follow-ups that led to higher conversion rates.
  • Evaluated competitor offerings regularly to identify areas for improvement or differentiation in our product offerings.
  • Collaborated with interior designers on custom furniture projects, leading to increased referrals and overall sales growth.

Store Manager

American Freight Furniture and Mattress
09.2019 - 04.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Senior Store Manager

General Nutrition Centers
04.2012 - 09.2019
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.

Education

High School Diploma -

Quantico High School
Quantico, VA
05.2002

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Inventory Control
  • Goals and performance

Timeline

Store Manager

Lids Hat World
05.2023 - Current

Furniture Sales Consultant

Ashley Furniture Outlet
04.2021 - 05.2023

Store Manager

American Freight Furniture and Mattress
09.2019 - 04.2021

Senior Store Manager

General Nutrition Centers
04.2012 - 09.2019

High School Diploma -

Quantico High School

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Aulbrey Elisha