Aulesia Martinez
Shawano,WI
Summary
Confident manager with 2 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Quality Inn Suites
Shawano, WI
08.2023 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Crew Member
Tacobell
06.2020 - 08.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Shift Manager
McDonald's
Shawano, WI
09.2017 - 08.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Technical Diploma - Business Administration
College of Menominee Nation
Keshena, WI05.2013
High School Diploma -
Menominee Indian High School
Keshena, WI05.2010
Skills
- Hotel Services
- Interpersonal Skills
- Critical Thinking
- Coaching and Mentoring
- Delegating Work
- Handling Customer Complaints
- Microsoft Excel
- POS Transactions
- Labor and Food Cost Control
- Goal Attainment
- Opening and Closing Procedures
- Verbal and Written Communication
- Staffing and Sales Reporting
- Schedule Crew Members
- Production Preparation
- Workplace Safety
- Customer Engagement
Certification
- Certified Food Safety Manager, National Registry of Food Safety Professionals - 08/11/2021-08/11/2026
Timeline
Hotel Front Desk Clerk
Quality Inn Suites
08.2023 - Current
Crew Member
Tacobell
06.2020 - 08.2020
Shift Manager
McDonald's
09.2017 - 08.2023
Technical Diploma - Business Administration
College of Menominee Nation
High School Diploma -
Menominee Indian High School