Aulmnia Thomas
Honolulu,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Floater Resturaunt
Waioli Kitchen And Bake Shop
07.2020 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Home School
Honolulu, HI06.2024
Skills
- Product Signage and Labeling
- Forklift Safety and Operation
- Inventory Management and Planning
- Time Management
- Transactions and Cash Handling
- Seating Assignment Preparation
- Food Spoilage Prevention
- Hospitality Service Expertise
- Cash Handling
- Item Promotion
- Sales Expertise
- Cash Register Operations
- Order Accuracy
- Table Bussing
- Special Requests and Substitutions
- Waiting Tables
- Server Training
- Pos Operation
- Warm and Friendly
- Glassware Polishing
- Dessert Preparation
- Greeting and Seating Guests
- Corrective Actions
- Stocking and Replenishing
- Dining Room Monitoring
- Food Preparation and Safety
- Utensil Cleaning
- Beverage Preparation
- Server Improvements
- Guest Flow
- Bus Tables
- Bathroom Servicing
- Price Memorization
- Guest Seating
- Natural Leadership
- Ability to Lift 30 Pounds
- Menu Item Recommendation
- Anticipating Guest Needs
- Conflict and Complaint Resolution
- To-Go Order Preparation
- Condiment Refilling
- Ordering Procedures
- Menu Memorization
Timeline
Floater Resturaunt
Waioli Kitchen And Bake Shop
07.2020 - 07.2023
High School Diploma -
Home School