Aulona Jasiqi
Blaine,Minnesota
Summary
Passionate and results-driven worker with nearly four years of healthcare experience as a Resident Aide, delivering compassionate, client-centered care while maintaining HIPAA compliance. Proven success in enhancing customer satisfaction through strategic communication and relationship-building at the UMN Foundation. Recognized for strong problem-solving skills, a collaborative mindset, and a psychologically informed approach to interpersonal interactions. Adept at navigating fast-paced environments with exceptional attention to detail, organization, and efficiency. Committed to personal and professional growth.
Overview
5
5
years of professional experience
Work History
Student Engagement Representative
University of Minnesota Foundation
Minneapolis, Minnesota
10.2024 - Current
- Managed alumni and donor contact information. Maintained relationships and rapport with prospects and updated them with news and information.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Exceeded call speed, accuracy, and volume benchmarks consistently.
- Received 5-star ratings on call surveys due to interpersonal skills and professionalism.
- Awarded Merit Caller of the Week twice for showcasing leadership and initiative. Top caller for my team in donations.
Resident Aide
LifeCare Medical Center
Roseau, Minnesota
09.2020 - 07.2024
- Maintained records of medication administration for each resident according to policy guidelines, per HIPAA compliance.
- Documented in patient charts and communicated status updates to interdisciplinary care team.
- Trained new workers daily through seniority and experience.
- Collaborated effectively with interdisciplinary team members to provide comprehensive care for each resident.
- Maintained consistent and efficient medication administration routes.
- Due to seniority, managed and coordinated care services with and for co-workers.
Education
Bachelor of Arts - Psychology
University of Minnesota
Minneapolis, MN05-2025
Associate of Arts - Liberal Arts
Northland Community & Technical College
Thief River Falls, MN08-2023
High School Diploma -
Badger Independent School District #676
Badger, MN05-2022
Skills
- Extensive healthcare experience
- Exceptional written and verbal communication
- Strong client and patient rapport-building
- Customer service excellence
- Strategic problem solver
- Analytical and critical thinker
- Collaborative team player
- Meticulous attention to detail
- Highly organized
- Psychologically informed approach
- Proficient in human behavior analysis
- Microsoft Office Suite proficiency
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
References
References available upon request.
Timeline
Student Engagement Representative
University of Minnesota Foundation
10.2024 - Current
Resident Aide
LifeCare Medical Center
09.2020 - 07.2024
Bachelor of Arts - Psychology
University of Minnesota
Associate of Arts - Liberal Arts
Northland Community & Technical College
High School Diploma -
Badger Independent School District #676
Similar Profiles
Amal AliAmal Ali
Data Management Student Worker at University of Minnesota FoundationData Management Student Worker at University of Minnesota Foundation
Jenny PeronaJenny Perona
Director of Operations at Saint Paul & Minnesota FoundationDirector of Operations at Saint Paul & Minnesota Foundation
Paulette Molina PiedraPaulette Molina Piedra
Referrals and Orders Coordinator at Community University Health Care Center- University of MinnesotaReferrals and Orders Coordinator at Community University Health Care Center- University of Minnesota
MELKA TERESSAMELKA TERESSA
MICROBIOLOGIST at ABBOTTMICROBIOLOGIST at ABBOTT
Carson MaxeyCarson Maxey
Porter at Impark ParkingPorter at Impark Parking