Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Aulora Anderson

Aulora Anderson

Washington

Summary

Dynamic Service Manager with a proven track record at Toms Watch Bar, excelling in customer service management and team leadership. Enhanced repeat business through personalized service and effective problem-solving. Skilled in inventory management and employee training, fostering a positive atmosphere that drives revenue growth and customer loyalty.

Overview

7
7
years of professional experience

Work History

Service Manager

Toms Watch Bar
12.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Analyzed service reports to identify areas of improvement.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Bar Manager

Toms Watch Bar
12.2023 - 12.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

New Restaurant Opening Team

Toms Watch Bar
10.2021 - Current
  • Traveled across the country for weeks at a time helping open new restaurants.
  • Worked effectively in fast-paced environments with a training team.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bartender/ Bar Manager

Brothers Bar and Grille
08.2018 - 12.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Customer service

Accomplishments

  • Collaborated with a team of 30-100 people in the development of 3 New Restaurant openings.
  • Achieved multiple $30,000-$80,000 buyouts through effectively helping with Event planning/staffing.
  • Supervised the East Region Management Team for Toms LBW.

Timeline

Service Manager

Toms Watch Bar
12.2024 - Current

Bar Manager

Toms Watch Bar
12.2023 - 12.2024

New Restaurant Opening Team

Toms Watch Bar
10.2021 - Current

Bartender/ Bar Manager

Brothers Bar and Grille
08.2018 - 12.2020

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Aulora Anderson