Aunastacia Echevarria
Winter Garden,FL
Summary
Dynamic and results-oriented professional with extensive experience as Owner/Operator at Cosmic Manifest Co. and The Secret Stash Smoke Shop as well as a background in Veterinary Technology. Excelled in customer service, operations management and staff training, significantly enhancing client satisfaction and business growth. Proven track record in leveraging strong work ethic and decision-making skills to achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Cosmic Manifest Co.
01.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Delivered exceptional customer service to potential clients during exhibit interactions and follow-up communications.
- Managed successful trade shows by coordinating with vendors, sales teams, and event staff.
- Developed lasting business relationships through effective networking at industry events.
Owner/Operator
The Secret Stash Smoke Shop
11.2017 - 11.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Veterinary Technician
Fox Creek Animal Hospital
05.2021 - 12.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries
- Collected and prepared specimens for laboratory testing.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Veterinary Technician
Equine Performance Innovative Center
01.2015 - 09.2017
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, and surgical equipment to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Advocated for the specific needs of individual patients within an interdisciplinary team setting, optimizing treatment plans based on unique circumstances.
- Managed complex wound care, reducing infection rates and promoting healing processes.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Enhanced stable cleanliness by performing regular mucking and disinfecting tasks.
- Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
- Increased efficiency in stable operations by organizing tools and equipment for easy accessibility.
- Kept accurate records on each horse''s health, behavior, and maintenance needs to inform future care decisions.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Education
High School Diploma -
Belleview High School
BelleviewSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Inventory management
- Payroll processing
- Strong work ethic
- Dependable and reliable
- Customer service
- Decision-making
- Customer-oriented
- Schedule management
- Attention to detail
- Client relationship management
Languages
English
Native or Bilingual
Timeline
Owner/Operator
Cosmic Manifest Co.
01.2022 - Current
Veterinary Technician
Fox Creek Animal Hospital
05.2021 - 12.2023
Owner/Operator
The Secret Stash Smoke Shop
11.2017 - 11.2024
Veterinary Technician
Equine Performance Innovative Center
01.2015 - 09.2017
High School Diploma -
Belleview High School