Aunastee Twitty
Augusta,GA
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.
Culinary professional known for high standards and exceptional results in kitchen. Extensive experience in preparing and presenting diverse dishes. Strong focus on team collaboration and flexibility, ensuring consistent quality and innovation in every meal.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA
Teleperformance USA
08.2019 - 06.2023
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cook
Lyndon B. Johnson Job Corps
10.2018 - 05.2019
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Trained kitchen workers on culinary techniques.
Cashier
Wendys Fast Food
05.2017 - 10.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
James Madison Academic Campus
05.2019
Skills
- Complaint Resolution
- Positive and Professional
- Senior Leadership Support
- Coordination
- Product Organization
- Reading Comprehension
- Sales Expertise
- Performance Improvement
- Time management
- Stocking and Replenishing
- Food preparation
Accomplishments
-Servsafe Food handlers
-Servsafe Managerial
- Restaurant and Hospitality Marketing certification
Certification
- Licensed ServSafe Foodhandler : 2019-2022:2023-2026
Education and Training
other,other
Timeline
PCA
Teleperformance USA
08.2019 - 06.2023
Cook
Lyndon B. Johnson Job Corps
10.2018 - 05.2019
Cashier
Wendys Fast Food
05.2017 - 10.2018
High School Diploma -
James Madison Academic Campus