Aundaja Carden
Dallas,TX
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
State Farm
01.2022 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed and maintained comprehensive product knowledge to enhance customer support quality.
- Collaborated with team members to streamline processes and improve service delivery.
- Mentored junior staff on best practices for customer interaction and issue resolution.
Health Care Representative
Chime
03.2020 - 12.2021
- Educated patients on disease prevention and self-care management for improved health outcomes.
- Ensured compliance with industry regulations by staying current on policy updates and implementing necessary changes promptly.
- Used Software to post payments and record receipts.
- Communicated regularly with patients about billing issues, appointments, and procedures.
Customer Service Representative
Securus Technologies, Inc
02.2018 - 01.2020
- Performed data entry for customer information and making payments
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Handled online orders and credit card transactions
Supervisor
Starbucks
09.2014 - 07.2018
- Keep my team going and together.. keep the store organized
- 2 years of supervisory experience
- Reported to general manager
- Managed 20 employees
- Tracked store budgets
- Managed day to day sales and production
- Created work schedules
- Opened and closed the store
- Counted nightly register and sales totals
- Managed inventory and fulfilled orders in a timely manner
- Handled billing and resolved discrepancies
- Responsible for upholding health and safety standards
- Maintained ongoing relationships with clients
- Assisted with recruiting and interviewing potential candidates
- Demonstrated superior conflict resolution skills
CNA - Certified Nursing Assistant
Brentwood Hospital
06.2016 - 12.2017
- Worked in a nursing facility
- Assisted 10 elderly, disabled, and hospice patients daily
- Provided patients/residents with care and companionship
- Checked vital signs
- Delivered medication to residents
- Helped residents with activities of daily life (ADL): bathing, feeding, grooming, walking, dressing, and exercising
- Aided in scheduling resident daily activities
- Documented all care
- Handled minor wound care
- Made beds
- Cleaned and sanitized rooms
- Performed post-mortem care, if needed
Education
High school or equivalent -
Lincoln High School
Dallas, TX06.2012
Skills
- Customer Service
- Call Center
- Customer Care
Certification
- CPR
- Certified Nursing Assistant (CNA)
Timeline
Customer Care Specialist
State Farm
01.2022 - 09.2025
Health Care Representative
Chime
03.2020 - 12.2021
Customer Service Representative
Securus Technologies, Inc
02.2018 - 01.2020
CNA - Certified Nursing Assistant
Brentwood Hospital
06.2016 - 12.2017
Supervisor
Starbucks
09.2014 - 07.2018
High school or equivalent -
Lincoln High School