Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aundaja Carden

Dallas,TX

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

State Farm
01.2022 - 09.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed and maintained comprehensive product knowledge to enhance customer support quality.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Mentored junior staff on best practices for customer interaction and issue resolution.

Health Care Representative

Chime
03.2020 - 12.2021
  • Educated patients on disease prevention and self-care management for improved health outcomes.
  • Ensured compliance with industry regulations by staying current on policy updates and implementing necessary changes promptly.
  • Used Software to post payments and record receipts.
  • Communicated regularly with patients about billing issues, appointments, and procedures.

Customer Service Representative

Securus Technologies, Inc
02.2018 - 01.2020
  • Performed data entry for customer information and making payments
  • Managed client records
  • Set up client appointments
  • Performed customer service surveys
  • Provided policy and service information
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Answered calls from customers
  • Resolved customer information and complaints
  • Handled online orders and credit card transactions

Supervisor

Starbucks
09.2014 - 07.2018
  • Keep my team going and together.. keep the store organized
  • 2 years of supervisory experience
  • Reported to general manager
  • Managed 20 employees
  • Tracked store budgets
  • Managed day to day sales and production
  • Created work schedules
  • Opened and closed the store
  • Counted nightly register and sales totals
  • Managed inventory and fulfilled orders in a timely manner
  • Handled billing and resolved discrepancies
  • Responsible for upholding health and safety standards
  • Maintained ongoing relationships with clients
  • Assisted with recruiting and interviewing potential candidates
  • Demonstrated superior conflict resolution skills

CNA - Certified Nursing Assistant

Brentwood Hospital
06.2016 - 12.2017
  • Worked in a nursing facility
  • Assisted 10 elderly, disabled, and hospice patients daily
  • Provided patients/residents with care and companionship
  • Checked vital signs
  • Delivered medication to residents
  • Helped residents with activities of daily life (ADL): bathing, feeding, grooming, walking, dressing, and exercising
  • Aided in scheduling resident daily activities
  • Documented all care
  • Handled minor wound care
  • Made beds
  • Cleaned and sanitized rooms
  • Performed post-mortem care, if needed

Education

High school or equivalent -

Lincoln High School
Dallas, TX
06.2012

Skills

  • Customer Service
  • Call Center
  • Customer Care

Certification

  • CPR
  • Certified Nursing Assistant (CNA)

Timeline

Customer Care Specialist

State Farm
01.2022 - 09.2025

Health Care Representative

Chime
03.2020 - 12.2021

Customer Service Representative

Securus Technologies, Inc
02.2018 - 01.2020

CNA - Certified Nursing Assistant

Brentwood Hospital
06.2016 - 12.2017

Supervisor

Starbucks
09.2014 - 07.2018

High school or equivalent -

Lincoln High School
Aundaja Carden