Aundraale King
Phoenix,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Maximus Federal
Phoenix, AZ
10.2016 - 02.2025
- Answered a high volume of telephone calls from customers regarding insurance issues
- Assisted customers in the selection of insurance plans
- Maintained contact and followed up on problems that required special handling
- Recognized by customers who appreciated my extra efforts
- Researched and responded to customer inquiries and explained their insurance issues to their satisfaction
- Trained new staff on customer service protocols and best practices.
- Escalated complex issues to management for further resolution when necessary.
- Collaborated with team members to improve service delivery and efficiency.
- Documented customer interactions in the CRM system accurately and timely.
- Resolved customer issues using company policies and procedures effectively.
Case Manager
Southwest Behavioral Health Services
Phoenix, Arizona
07.2022 - 07.2024
- Coordinated client care plans with interdisciplinary teams and community resources.
- Assessed client needs through interviews and standardized assessments.
- Documented case notes and maintained accurate client records in electronic systems.
- Facilitated support groups to enhance client coping skills and community engagement.
- Advocated for clients' access to mental health services and resources.
- Developed crisis intervention strategies for clients experiencing acute distress.
- Monitored client progress and adjusted treatment plans as necessary.
- Collaborated with external agencies to ensure comprehensive service delivery for clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Business Loan Officer
Wells Fargo
Phoenix, AZ
12.2020 - 07.2021
- Doing loans for small business owners
- Evaluated loan applications for business financing opportunities.
- Analyzed credit reports to assess borrower risk profiles.
- Consulted with clients to determine financial needs and goals.
- Prepared detailed loan proposals for management review.
- Coordinated with underwriters to facilitate loan processing.
- Educated clients on loan products and terms available.
- Maintained comprehensive records of client interactions and transactions.
- Ensured compliance with lending regulations and company policies.
- Processed payments from customers in accordance with established procedures.
- Resolved any discrepancies related to documentation or collateral issues before closing a loan.
CUSTOMER SERVICE REPRESENTATIVE
Kelly Services
St. Louis, MO
03.2014 - 09.2017
- Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts
- Assisted customers in the selection of products
- Maintained contact and followed up on problems that required special handling
- Provided marketing support by making outbound sales calls for special promotions
- Recognized by customers who appreciated my extra efforts
- Researched and responded to customer inquiries and explained transactions to their satisfaction
Customer Service Rep
U-Haul
Phoenix, AZ
03.2010 - 02.2012
- Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts
- Assisted customers in the selection of products
- Maintained contact and followed up on problems that required special handling
- Provided marketing support by making outbound sales calls for special promotions
- Recognized by customers who appreciated my extra efforts
- Researched and responded to customer inquiries and explained transactions to their satisfaction
- Assisted customers with rental inquiries and vehicle reservations.
- Provided product information and recommendations to enhance customer experience.
- Handled customer complaints and resolved issues promptly and professionally.
Property Manager
Hannay Property Management
Phoenix, AZ
09.2010 - 12.2011
- I managed day to day aspects of the property and 7 workers were under me.
Property Manager
Biltmore Properties
Phoenix, AZ
02.1997 - 06.2007
- Managed property
- Rented apartments
- Turns
- Managed employee
- Hiring/firing
- Collect rent
- MarketingEtc...
Education
Associate in Real estate -
Central Arizona College
Florence, AZ06.2012
Associate's degree - Human Development & Family Studies
Associate's degree - Real Estate
Associate's degree - Human Services
Some college -
Skills
- Conflict resolution
- Training and coaching
- Customer relationship management (CRM)
- High-energy attitude
- Call center experience
- Dispute resolution
- Complaint handling
- Credit adjustments
- Microsoft PowerPoint
- Escalation management
- Data collection
- Account updating
- Staff training
- De-escalation techniques
- Complaint resolution
Certification
- Driver's License
- First Aid Certification, 06/01/22, 06/01/24
- CPR Certification, 06/01/22, 06/01/24
- BLS Certification
- AED Certification
- Certified Medical Assistant, 09/01/90, Present
- State Tested Nursing Assistant
- CCMA Certification
- MLO
- NMLS
- Certified Medication Technician, 06/01/22, Present
- RMARBT Certification
- CPI Certification
- Certified Behavioral Health Technician
- RHIT
- Certified Apartment Manager
- Food Handler Certification
- PTCB Certification
- Caregiver Certification
- MLO License
- Bar
Additional Information
Real estate License, Medical Assistant Certificate, LPN, Certified Medication Technician, Bachelor's in human services
Languages
- English, Fluent
- French, Fluent
- Swahili, Fluent
- Cantonese, Fluent
Timeline
Case Manager
Southwest Behavioral Health Services
07.2022 - 07.2024
Business Loan Officer
Wells Fargo
12.2020 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Maximus Federal
10.2016 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
Kelly Services
03.2014 - 09.2017
Property Manager
Hannay Property Management
09.2010 - 12.2011
Customer Service Rep
U-Haul
03.2010 - 02.2012
Property Manager
Biltmore Properties
02.1997 - 06.2007
Associate in Real estate -
Central Arizona College
Associate's degree - Human Development & Family Studies
Associate's degree - Real Estate
Associate's degree - Human Services
Some college -
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