Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Volunteer Experience
Additional Information
Languages
Work Availability
Interests
Quote
Timeline
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AUNDRAEA ZIMMERMAN

Orange Park,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Courier position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Caregiver

Phyllis Zimmerman
01.2013 - 08.2023
  • Managing my mothers financial affairs, Preparing her meals, Driving her to appointments, Shopping for household items/groceries, Washing and drying her clothes, Helping her organize mail, helping her with her correspondence, Doing light housework
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Cashier, Customer Service

Target
03.1993 - 03.2020
  • Employed at Target for twenty-seven years
  • My responsibilities included: handling money, credit cards, checks, WIC checks, coupons, gift cards, EBT cards, and answering customer inquiries while operating a register with ease
  • Responsible for keeping my work area clean, changing receipt tape, making sure to ask for change in a timely manner, removing security devices, and taking abandons to Guest Services. Also alerting security to anything looking suspicious.
  • Ran self checkouts and Guest Services. This included running merchandise orders to customers vehicles, no matter the weather.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Customer Service Rep

Citibank
11.1996 - 01.2010
  • Employed with Citibank for thirteen years
  • Confident and proficient in dealing with all sorts of customers
  • Used to working in a high-volume call center
  • Effectively communicated with customers over the phone
  • Comfortably operated Microsoft products and Dell computers
  • Enjoys working with people and assisting them with their needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher sales and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Nursing Education

St. Augustine Technical Center
St. Augustine, FL.

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Daily living assistance
  • Personal Hygiene Assistance
  • Multitasking and Organization
  • Dependable and Responsible
  • Dementia Care
  • End of life care
  • Attentive to People

Certification

Certified in Microsoft Windows XP, DOS, Excel & MS Word Systems.

Awards

Have received numerous awards from Customer Appreciation to Perfect Attendance, including a 13-year award for dedicated service to Citibank, and 25-year award for being with Target.

References

  • Barron McWright (904) 386-7877
  • Karen Belden, (904) 600-2387
  • Dwight Steed, (904) 400-5138

Volunteer Experience

  • Have worked with HabiJax, cleaning and painting.
  • Am a member of the Humane Society, and make regular donations to the Clara White Mission, Orange Park Homeless Mission, and Safe Animal Shelter off of 218.

Additional Information

  • References
  • Karen Ashby (904) 600-2387
  • Dwight Steed (904) 400-5138
  • Jessi Belden (904) 438-0082


Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

I love reading, playing miniature golf, volleyball, walking on the beach and watching classic TV

Quote

Live long and Prosper.

Timeline

Caregiver

Phyllis Zimmerman
01.2013 - 08.2023

Customer Service Rep

Citibank
11.1996 - 01.2010

Cashier, Customer Service

Target
03.1993 - 03.2020

No Degree - Nursing Education

St. Augustine Technical Center
AUNDRAEA ZIMMERMAN