AUNDRAEA ZIMMERMAN
Orange Park,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Courier position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Caregiver
Phyllis Zimmerman
01.2013 - 08.2023
- Managing my mothers financial affairs, Preparing her meals, Driving her to appointments, Shopping for household items/groceries, Washing and drying her clothes, Helping her organize mail, helping her with her correspondence, Doing light housework
- Assisted clients with activities of daily living, promoting independence and quality of life.
Cashier, Customer Service
Target
03.1993 - 03.2020
- Employed at Target for twenty-seven years
- My responsibilities included: handling money, credit cards, checks, WIC checks, coupons, gift cards, EBT cards, and answering customer inquiries while operating a register with ease
- Responsible for keeping my work area clean, changing receipt tape, making sure to ask for change in a timely manner, removing security devices, and taking abandons to Guest Services. Also alerting security to anything looking suspicious.
- Ran self checkouts and Guest Services. This included running merchandise orders to customers vehicles, no matter the weather.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Rep
Citibank
11.1996 - 01.2010
- Employed with Citibank for thirteen years
- Confident and proficient in dealing with all sorts of customers
- Used to working in a high-volume call center
- Effectively communicated with customers over the phone
- Comfortably operated Microsoft products and Dell computers
- Enjoys working with people and assisting them with their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher sales and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met customer call guidelines for service levels, handle time and productivity.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Nursing Education
St. Augustine Technical Center
St. Augustine, FL. Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Daily living assistance
- Personal Hygiene Assistance
- Multitasking and Organization
- Dependable and Responsible
- Dementia Care
- End of life care
- Attentive to People
Certification
Certified in Microsoft Windows XP, DOS, Excel & MS Word Systems.
Awards
Have received numerous awards from Customer Appreciation to Perfect Attendance, including a 13-year award for dedicated service to Citibank, and 25-year award for being with Target.
References
- Barron McWright (904) 386-7877
- Karen Belden, (904) 600-2387
- Dwight Steed, (904) 400-5138
Volunteer Experience
- Have worked with HabiJax, cleaning and painting.
- Am a member of the Humane Society, and make regular donations to the Clara White Mission, Orange Park Homeless Mission, and Safe Animal Shelter off of 218.
Additional Information
- References
- Karen Ashby (904) 600-2387
- Dwight Steed (904) 400-5138
- Jessi Belden (904) 438-0082
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
I love reading, playing miniature golf, volleyball, walking on the beach and watching classic TV
Quote
Live long and Prosper.
Timeline
Caregiver
Phyllis Zimmerman
01.2013 - 08.2023
Customer Service Rep
Citibank
11.1996 - 01.2010
Cashier, Customer Service
Target
03.1993 - 03.2020
No Degree - Nursing Education
St. Augustine Technical Center