Aundray Bigsbee
Operation Supervisor
Streamwood,IL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
First Student Transportation
2019.01 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Payroll Coordinator
Westway Coach
2014.05 - 2019.01
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Reviewed time records for 150 employees to verify accuracy of information.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
Education
Bachelor of Science - Business Administration And Management
Grantham University
Lenexa, KS 2001.05 -
Associate of Science - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN 2001.05 -
Skills
Operations Management
Customer Relations
Performance monitoring
Staff Supervision
Employee Development
Compliance Management
Customer relationship development
Customer Relationship Management
Task Delegation
Team Training
Management
Financial Administration
Budget Administration
Scheduling Coordination
Timeline
Operations Supervisor
First Student Transportation
2019.01 - Current
Payroll Coordinator
Westway Coach
2014.05 - 2019.01
Bachelor of Science - Business Administration And Management
Grantham University
2001.05 -
Associate of Science - Business Administration And Management
Ivy Tech Community College of Indiana
2001.05 -