Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aundre Coley

Far Rockaway,New York

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Steak N Shake. Skilled in crew leadership and effective communication, adept at fostering teamwork and ensuring workplace safety. Achieved significant improvements in drive-thru efficiency and employee training, demonstrating a dedicated work ethic and attention to detail.

Overview

28
28
years of professional experience

Work History

Foreman

Dsy Moving & Storage
08.2014 - 04.2023
  • Ensured timely completion of moving projects by effectively managing time and resources.
  • Contributed to positive company reputation by providing exceptional customer service at all times.
  • Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
  • Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
  • Negotiated challenging obstacles like narrow hallways or staircases with large furniture pieces while minimizing property damage risks.
  • Developed strong rapport with customers, addressing any concerns or special requests to ensure a smooth moving experience.
  • Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
  • Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
  • Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 26000 lbs.

Driver Helper

RMC Movers
03.2006 - 10.2013
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.
  • Lifted and carried packages weighing up to 150 pounds.
  • Maintained vehicle organization and cleanliness and reported any issues to driver.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
  • Displayed very good communication and customer service skills.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.

Drive-Thru Leader

Steak N Shake
05.2001 - 02.2006
  • Maintained cleanliness standards of the drive-thru area, ensuring a positive experience for both staff and customers.
  • Continuously sought feedback from customers and employees to identify areas for improvement in the overall drive-thru experience, implementing changes accordingly.
  • Reduced wait times by streamlining the drive-thru process with proper task delegation and communication.
  • Collaborated with other store leaders to develop strategies for enhancing customer service at the drive-thru window.
  • Managed cash handling procedures within the drive-thru operation, maintaining accuracy in transactions and daily reconciliations.
  • Provided ongoing coaching to team members, fostering growth opportunities while addressing areas needing improvement.
  • Enhanced employee morale by providing regular training sessions and performance feedback for the drive-thru team.
  • Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
  • Increased sales revenue through upselling techniques, promoting special offers, and maintaining a friendly demeanor towards customers.
  • Established a positive work environment by celebrating team successes and recognizing individual achievements within the drive-thru staff.
  • Resolved customer complaints promptly, demonstrating empathy while offering solutions to maintain customer loyalty.
  • Ensured accurate order fulfillment by closely monitoring food preparation and packaging in the drive-thru area.

Warehouse Worker

Brooklyn Beer & Soda
01.1997 - 03.2001
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Optimized storage space, rearranging items to better utilize available square footage.

Phone Interviewer

Marketing Inc
10.1995 - 02.1996
  • Assisted in the development and implementation of department training materials, ensuring new hires were equipped with necessary knowledge and skills.
  • Supported supervisors with troubleshooting technical issues that arose during phone interviews, ensuring minimal disruption to workflow.
  • Exceeded performance metrics consistently by effectively engaging respondents in conversations while adhering to time constraints.
  • Assisted team members by sharing best practices on interview techniques, leading to increased productivity across the department.
  • Enhanced customer satisfaction by conducting thorough phone interviews and accurately documenting responses.
  • Completed daily quotas efficiently by managing calls effectively, prioritizing tasks, and multitasking when necessary.
  • Boosted survey completion rates through establishing rapport with respondents and maintaining professional communication.

Education

Associate of Arts - Liberal Arts

St Lawrence Community College
Canton, NY

GED -

Andrew Jackson
Saint Albans, NY
05.1989

Skills

  • Crew Leadership
  • Attention to Detail
  • Effective Communication
  • Dedicated Work Ethic
  • Teamwork and Collaboration
  • Workplace Safety
  • Heavy Lifting
  • Worksite safety
  • Equipment Oversight
  • Employee Training

Timeline

Foreman

Dsy Moving & Storage
08.2014 - 04.2023

Driver Helper

RMC Movers
03.2006 - 10.2013

Drive-Thru Leader

Steak N Shake
05.2001 - 02.2006

Warehouse Worker

Brooklyn Beer & Soda
01.1997 - 03.2001

Phone Interviewer

Marketing Inc
10.1995 - 02.1996

Associate of Arts - Liberal Arts

St Lawrence Community College

GED -

Andrew Jackson

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Aundre Coley