Aundrea Brinkman
Operations
Salt Lake City,UT
Summary
Results-driven Chief Operations Officer with 19 years of expertise optimizing organizational processes and driving efficiency in the optical industry. Proven adeptness in sales principles, strategic management, and proactive problem-solving. Recognized for assembling, nurturing, and leading top-tier talent and cross-functional teams, fostering a highly skilled and productive workforce. Accomplished in pioneering excellence in vision care and insurance, consistently orchestrating seamless strategies that yield multimillion-dollar profits. A bottom-line driver who exceeds ambitious financial goals through innovative solutions. Proficient in staff training, coaching, and supervision, achieving top employee engagement scores and driving sales growth. Inspires collaboration and mutual success through dynamic leadership. Forward-thinking Vice President of Operations dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Opticare Vision Services
06.2019 - 04.2024
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
CHIEF OPERATIONS OFFICER
Standard Optical
11.2004 - 04.2024
- Promoted the recruitment and cultivation of strategic alliances to unleash the full potential of existing talent and capabilities
- Guided business to success through vital management positions.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
CUSTOMER EXPERIENCE TRAINING MANAGER
Standard Optical
01.2009 - 01.2015
- Led training efforts in production environments, demonstrating a deep understanding of industry intricacies.
- Successfully integrated training programs within the optical industry, showcasing adaptability and insight.
- Enhanced employee skills in eyeglass manufacturing, ensuring the delivery of top-quality, low-cost eye-wear.
- Actively contributed to the success of high-volume contracts with insurance organizations, managed care organizations, and various government programs.
LICENSED OPTICIAN MANAGER
Standard Optical
01.2004 - 01.2009
- Spurred substantial sales growth in Vision Center through strategic merchandise presentation, pricing, and inventory management
- Successfully forecasted sales, assessed economic trends, competitor landscape, and aligned offerings with community needs, consistently achieving sales targets
- Spearheaded a dynamic sales strategy in the Vision Center, optimizing merchandise presentation and pricing to consistently exceed sales targets
- Implemented effective budgeting and forecasting practices, achieving a remarkable 12% increase in revenue year over year, surpassing critical KPIs.
OPTICIAN
Standard Optical
11.2004 - 12.2004
- Played a pivotal role in fostering positive working relationships with the practice, collaborating effectively with doctors and practice staff
- Instrumental in achieving and surpassing pre-established company goals for Sales, Collections, and Key Performance Indicators (KPIs), showcasing a commitment to excellence, and contributing to the overall success of Standard Optical
- Distinguished for consistently providing a high level of customer/patient service, setting Standard Optical apart from retail optical
- Recognized for personalized care in a medical setting, resulting in increased patient satisfaction and loyalty.
Education
Communications -
Salt Lake Community College
Salt Lake City, UT05.2021
Skills
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
- Operations Management
- Leadership training
- Business Administration
- Team Leadership
- Process Improvements
- Teamwork and Collaboration
- Management Team Building
- Business Leadership
Certification
- In Progress - Society for Human Resource Management (SHRM-CP)
- 2023 - American Board of Opticianry Exam-Advance (ABO-A) (ABO-A) Essilor MDP
- 2021 - Transitions Certified Training
- 2020 - Health Insurance License
- 2005 - American Board of Opticians
- 2004-2006 - Manager of the Year, Standard Optical
- 2004 - Certified ABO, American Board of Opticianry
Coreproficiencies
- Relationship Management
- Sales Strategy and Revenue Growth
- Executive Leadership and People Development
- New Business Development
- Operational Leadership
- Customer Experience Enhancement
- Data Driven Decision Making
- Profitability Improvement
- Organizational Leadership Skills
- Crisis Management
- Change and Growth Management
- Team Bonding
- Global Market Expansion
- Talent Recruitment
- Regulatory Compliance
Professional Highlights
- Directed a team of 4 in the successful development and launch of 14 locations in Buffalo, New York, achieving a 48% increase in market share within the first 12 months. Implemented strategic initiatives resulting in a 22% reduction in startup costs and an accelerated timeline for achieving profitability.
- Pioneered the establishment of a centralized communication call center serving 20 locations, resulting in a 90% improvement in customer service response times and enhancing overall customer experience and loyalty.
Personal Information
Title: CHIEF OPERATIONS OFFICER
Timeline
Vice President of Operations
Opticare Vision Services
06.2019 - 04.2024
CUSTOMER EXPERIENCE TRAINING MANAGER
Standard Optical
01.2009 - 01.2015
CHIEF OPERATIONS OFFICER
Standard Optical
11.2004 - 04.2024
OPTICIAN
Standard Optical
11.2004 - 12.2004
LICENSED OPTICIAN MANAGER
Standard Optical
01.2004 - 01.2009
Communications -
Salt Lake Community College
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